Release Manager

Job description

WE ARE HIRING A RELEASE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme What you'll be doing: Change Management Lead the preparation of the business for upcoming change from initial concept through execution and post‑implementation review. Act as the connector between project teams and business users to ensure changes are delivered smoothly. Work with stakeholders to understand impact, manage risks, and ensure alignment with strategic and operational goals. Apply Agile principles to maintain flexibility and responsiveness throughout change cycles. Release Management Plan, coordinate, and oversee release cycles to ensure business stability while enabling innovation. Ensure governance, compliance, and approvals are properly followed for each release. Collaborate with technical teams to schedule, test, and deploy changes effectively. Identify and resolve conflicts between releases to prevent operational disruption. Use Agile frameworks to keep release cycles efficient and adaptive. Stakeholder Engagement and Communication Develop and deliver communication plans in partnership with the Stakeholder Manager and Project Manager. Build relationships with key stakeholders, keeping them informed and engaged throughout the change process. Provide support and training to business users to ensure successful adoption of new processes or systems. Promote an Agile mindset that encourages collaboration and continuous improvement. Risk Management and Compliance Conduct impact assessments, resource analysis, and contingency planning for major changes. Monitor and manage risks across change and release activities. Ensure compliance with regulatory requirements and business continuity standards. Process Improvement and Best Practices Champion the use of industry best practices across change and release management. Evaluate and enhance frameworks, tools, and methodologies to promote continuous improvement. Provide expert guidance across teams to strengthen organisational capability and outcomes. Leverage Agile principles to iteratively improve processes. Who we're looking for: - Proven experience in Change and Release Management within the public sector or a highly regulated environment. - Strong understanding of ITIL frameworks and industry best practice. - Excellent communication and stakeholder management skills, with the ability to translate complexity into clarity. - Proven ability to manage multiple initiatives while minimising operational risk or disruption. - Strong analytical, problem solving, and decision making abilities. - Comprehensive understanding of Agile methodologies and how they can enhance change and release processes. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!