Reliability Operations Engineer

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Platform / Site Reliability Engineer, you will ensure the stability, reliability, and continuous improvement of our platform. You will play a key role in incident management, monitoring, automation, and technical enhancements within your team’s scope. This role combines operational excellence, problem-solving, and engineering ownership, with opportunities to mentor others and contribute to long-term platform reliability. What you’ll do Create, respond to, and continuously improve platform alerts and runbooks Actively monitor the platform, identify issues, and triage incidents Perform impact assessments and communicate incident summaries clearly Escalate incidents to the correct owner teams and act as Incident Leader when required Execute mitigation actions to minimize impact and restore service Write, test, secure, and maintain well-documented scripts and automation Work autonomously on complex technical tasks and initiatives Solve challenging technical problems in collaboration with senior engineers Ensure stable and reliable service delivery within the team’s scope Drive technical improvements and reliability enhancements Mentor and support other engineers within the team Provide and receive constructive feedback to continuously improve performance What makes you a strong fit Experience in platform operations, SRE, DevOps, or similar engineering roles Strong understanding of monitoring, alerting, and incident management processes Hands-on scripting and automation experience Solid troubleshooting and root cause analysis skills Ability to work independently on complex technical topics Clear and structured communication skills during incidents Proactive mindset focused on reliability and continuous improvement Comfortable collaborating with cross-functional teams Fluent English, spoken and written Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-DM1