Remote Application Support Engineer ( L2)

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team. Your day at NTT DATA The Senior Team Lead, DevOps is a developing management role, responsible for collaborating with a variety of business stakeholders to ensure available, scalable and reliable business experiences in the daily management of the DevOps area in the business. This role strives to drive increased capacity to innovate and expedite the value add to the business and additional responsibilities includes the management of all design, build, release and support activities associated with the relevant portfolio. The Senior Team Lead, DevOps is responsible for ensuring their team delivers and executes in alignment with solid DevOps principles and practices, whilst inspiring collaboration and innovation focused on operational excellence. Key responsibilities: Manages operations for the DevOps Team and coordinates the efforts of product design and development with the more business-oriented operations and production to achieve successful new product launches. Works closely with a variety of internal stakeholders to ensure the execution of the DevOps strategy. Designs, develops and implements operational capabilities by overseeing the design, development, and implementation of processes, capabilities, tools and processes. Supports with overseeing the product/portfolio lifecycle and ensures the development and operation of an agile software development process all the way through to production. Ensures the collaborative development and continuous integration and the early discovery and exposure of integration risks, reduced costs and shortened testing cycles. Tests and deploys processes to ensure the creation of processes that are iterative, frequent, repeatable and reliable. Manages the development of a delivery pipeline that allows for continuous automated deployment and testing ensuring the release of new enhancements and bug fixes, enabling the practice of continuous delivery. Monitors and validates operational quality and ensures early monitoring of the functional and non-functional characteristics by enabling automated testing. Manages the outcomes of the tickets opened to ensure the uptime and quality of the production system is always maintained. Manages individuals and groups. Allocates responsibilities and/or packages of work, including supervisory responsibilities. Coordinates and manages planning of the system and/or acceptance tests, including software security testing, within a development or integration project or program. Drafts and maintains procedures and documentation for support and manages enhancements. Ensures that all requests for support are dealt with according to set standards and procedures. To thrive in this role, you need to have: Solid technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions. Solid expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools. Ability in people management, risk management, change management, and project management. Excellent judgment, analytical thinking, and problem-solving skills. Solid experience working with quality management approaches, techniques, and principles. Solid understanding of software development lifecycle best practices. Solid technical understanding of development and platform engineering. Customer centricity and strong collaboration capabilities with excellent planning skills. Solid stakeholder and relationship management. Excellent communication skills coupled with exceptional leadership skills. Demonstrate an excellent and practical understanding of accepted DevOps principles. Academic qualifications and certifications: Bachelor’s degree or equivalent in Information Technology or related field. Relevant DevOps certification preferred. Agile related certification preferred. Understanding and certification of cloud platforms and services (for example, AWS, Azure, GCP). Knowledge and certification of scripting and programming languages (for example, Bash, Python, Ruby). Required experience: Solid demonstrated Software Development and Support experience. Solid demonstrated experience deploying software solutions to clients in an outsourced or similar IT environment. Solid demonstrated experience working in a multi-team environment across multiple geographies. Programming/development experience including Agile processes such as SCRUM, KANBAN. Solid demonstrated years of team management experience. Workplace type: Hybrid Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today