Remote Call Center Representative

Job description

The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of the Sleep Coach job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building. We’re looking for motivated, driven individuals who thrive in a fast‑paced, growing environment. The ideal candidate is customer‑focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone. If you're interested in joining our team, please see additional details below and apply today! Hours & Location: This is a remote, full-time position. Candidates must be able to work 40+ hours per week. Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, or Texas. For all offered candidates, the necessary equipment will be shipped to your home before your start date. Pay: As a Sleep Coach, you'll start at $13 per hour. After 90 days of successful performance, your rate will increase to $15 per hour, and after one year, it will rise to $16 per hour. Key Responsibilities: Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction. Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals. Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program. Verify and update patient records, including insurance details, to ensure accurate and up-to-date information. Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships. Efficiently navigate the platform to process orders according to client-specific procedures. Perform other job duties as assigned. Required Qualifications: GED or High School Diploma Job Expectations: Willing to work additional or irregular hours as needed Must work in accordance with applicable security policies and procedures to safeguard company and client information Must be able to sit and view a computer screen for extended periods of time WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: Medical with Rx, dental, and vision benefits Mental Health support through EAP Paid time off, plus 8 paid holidays 100% vested 401(K) retirement plans