Remote Clinical Specialist

Job description

**At Murj, we do what we love and love what we do!** Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices? In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients. **What Murj offers.** Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie. Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe. And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership. From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service. **How We Work at Murj** Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success. Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj. We believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas. **Let us leave you with this.** If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past. **About The Role.** Remote Clinical Specialists are essential to Murj’s Remote Clinical Services model and directly support high-quality, scalable cardiac device management for our healthcare partners. This role sits at the intersection of clinical expertise, technology, and operational excellence—leveraging advanced knowledge of cardiac electrophysiology, arrhythmia interpretation, and device diagnostics to support patient care through remote monitoring. This role provides clinical cardiac device services to assigned Murj customers in accordance with defined transmission protocols. This work includes alert triage, patient outreach, care interval management, and report preparation. As a Remote Clinical Specialist, you will independently review and interpret cardiac device transmissions within the Murj platform, applying sound clinical judgment to assess findings, determine appropriate next steps, and support timely clinical decision-making. Your work directly impacts patient safety, clinic efficiency, and the overall quality of care delivered through Murj’s services. This position requires strong critical-thinking skills, a high level of clinical accountability, and the ability to work autonomously while collaborating closely with internal teams and clinic partners **What You’ll Do.** - Provide remote clinical cardiac device services for assigned Murj customers in accordance with defined transmission protocols and clinical workflows - Independently review, interpret, and analyze cardiac device transmissions, including ILRs, pacemakers, ICDs, and CRT devices - Assess the clinical significance of device findings and determine appropriate actions, including: Immediate clinician escalation, Routine reporting, and No action required - Exercise independent clinical judgment when evaluating arrhythmias and device diagnostics, including: Atrial fibrillation burden, Ventricular tachycardia / ventricular fibrillation, Pauses and heart block, and Lead integrity and device performance alerts - Triage alerts efficiently and manage workflow priorities - Prepare clear, accurate impression reports and recommend plans for clinic review - Perform clinic outreach when clinically indicated - Support care interval management and lost-to-follow-up workflows - Maintain a high level of attention to detail and clinical accuracy while documenting findings and collaborating with Murj customers - Work independently and proactively identify and address work that may not be explicitly assigned but is necessary to support patient care and operational success, including: Quality Assurance, New hire mentorship, Education, and mPower program support and mentorship of clinic enrollees **What Makes You a Great Fit.** - Commitment to high-quality, patient-centered care - Self-motivated and effective in a remote, work-from-home setting - Professional, customer-focused approach with a growth mindset - Comfortable in a fast-paced, evolving environment - Motivated to grow, take on new challenges, and expand responsibilities - Creative problem-solver with practical solutions - Strong time-management and organizational skills **What You Bring.** - **Education:** Minimum of 2 years of postsecondary education required (Bachelor’s degree preferred). - **Experience:** Minimum of 2 years of cardiac device, rhythm monitoring, or closely related clinical experience. - **Licensure & Baseline Certification (required at time of hire – one of the following):** - Active RN or LVN license, or - Certified Rhythm Analysis Technician (CRAT) certification, or equivalent RT(R), CVT, RCIS, RCES, or - IBHRE certification (CCDS or CDRMS), or - **Alternative pathway:** Candidates who do not hold one of the listed licenses or certifications may be considered only where they possess a combination of specialized postsecondary clinical education, advanced cardiac device/rhythm-monitoring training, and substantial directly related professional experience demonstrating knowledge equivalent to the established clinical qualification standards for the role. Candidates hired through this pathway must obtain the required IBHRE certification within 12–18 months of hire - **Advanced Certification Requirement (required):** - - All hires who do not currently hold an active IBHRE certification (CCDS or CDRMS) must obtain and maintain IBHRE certification within 12–18 months of hire. - **Technical Expertise:** - Experience analyzing and interpreting cardiac device diagnostics across Abbott, Biotronik, Boston Scientific, and Medtronic platforms. **Nice to Haves.** - Experience using the Murj application - Experience using other software applications is a plus (i.e., PaceArt) - Additional certifications, including Certified Cardiographic Technician (CCT), Registered Nurse (RN). - Remote monitoring third-party vendor experience with proven success working from home. **What Success Looks Like (First 90 Days).** High-Level Objectives - Priority triage of transmission alerts - Interpret transmissions and create reports based on findings with accuracy - Process all inbound transmissions - When appropriate, create draft impression reports - Manage transmission schedules - Collaborate with customers to manage lost-to-follow-up patients - Cross-reference device websites with Murj to ensure 100% transmission conversion rate - Contact clinics as needed - Attend any required meetings regarding logistics or account specifics. - Collaborate with the clinic to maintain patient data and interval trackers - Other duties as assigned (e.g., QA, new hire mentorship, education, mPower support) **Travel expectations:** 0%: No travel required