Remote Customer Service Representative

Job description

**Join a National Top Workplace** Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work. We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being. When you join Kobie, you’re joining a valued-led team that invests in your growth—both professionally and personally. **Work from home! High-speed internet service/wifi required.** **Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas** **Potential to earn performance bonuses of up to $350/month** **About the team and what we’ll build together** Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer. **Our Culture** Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees. **Why Join the Kobie Customer Care Team?** If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here. At Kobie, you’ll be more than a voice. You’ll be the reason someone stays loyal! We’ve been recognized as a Top Workplace USA and a Top Remote Workplace because we put people first—our customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins. If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here! ### How you will make an impact - Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service - Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences - Manage a high volume of inbound calls to meet and exceed client contractual obligations - Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity - Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary. - Utilize internal systems, tools, and resources proficiently - Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions. - Stay informed on program updates, enhancements, and promotions to effectively support callers - Escalate unresolved issues promptly as per established procedures - Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving. - Support major brands by becoming an expert in their loyalty programs, products, and services. - Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence. - Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence. - Contribute to team success by meeting key performance goals, including customer satisfaction and call quality. - Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment. - Deliver results that matter, knowing your work directly impacts client satisfaction and program performance. - Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space. - Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected. - Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them! ### What you need to be successful - **High school diploma from an accredited institution recognized by the US Department of Education** - Minimum of 2 years of customer service experience. - Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously. - Completion of a 6-week remote Training Program with full attendance and engagement. - Strong problem-solving skills, attention to detail, and a proactive approach to customer care. - Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication. - Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed. - High school diploma or equivalent. - Adequate work at home / quiet office setup with a strong internet connection. ### Details, Perks & Benefits - Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX. - Full-time, 40 hours/week – Set shifts assigned after training. - Weekend availability required. - Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month! - Robust health insurance: medical, dental, and vision. - Free fitness benefits, including PeerFit. - Generous PTO + 7 paid company holidays. - 401(k) with company match + annual profit sharing. - Career growth pathways within a top-rated remote work culture!