Remote Customer Support: Calls, Chats & Tickets - Cosmetic Dental - 08/2026

Job description

We Could Use Someone Like You in Our Crew. ModSquad has partnered with a growing company in the cosmetic dental industry that offers convenient, at-home solutions designed to help customers feel more confident about their smiles. As part of this project, you will provide inbound/outbound phone, ticket, and chat support and play an important role in creating a warm, helpful first experience for new customers. Project Hours 2:00 AM - 4:00 PM PT Saturday availability is required. Please note: Hours are subject to change based on project needs. Project Commitment Self-schedule a minimum of 20 hours per week. What You'll Do Walk customers through what to expect when their product arrives Clearly explain how to use the product and guide customers through the next steps Answer basic questions about the product and process Help reduce confusion or hesitation and ensure customers feel comfortable moving forward Explain key product benefits in a clear and approachable way Create a friendly, confident, and reassuring first impression Accurately document call outcomes and flag any issues or concerns for follow-up Follow up on unsuccessful call attempts and reconnect with customers as needed Provide support through phone, tickets, and chat What We're Looking For Advanced English proficiency (C1-C2) Confident and empathetic phone presence Ability to explain processes clearly and simply to first-time users Customer-focused approach with a supportive and reassuring tone Reliable and able to commit to a consistent schedule Previous outbound calling or call center experience is a plus Experience using CRM or call management systems Comfortable handling upset or frustrated customers professionally Strong attention to detail and ability to accurately document customer interactions Workspace Requirements A dedicated laptop or desktop computer running Windows 11 or macOS Tahoe A stable broadband internet connection with a minimum download speed of 40 Mbps At least 8 GB of RAM Ability to install required security software and a 2FA authentication app on a mobile device Access to a webcam or smartphone capable of capturing clear photos A quality headset with a noise-canceling microphone A quiet, dedicated workspace suitable for phone-based customer support Dual monitors are strongly recommended to support multitasking and an efficient workflow Please note: A Chromebook is not sufficient for ModSquad projects. About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.