Remote | Customer Support | Cruise Specialist

Job description

### Position Overview We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish. This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided. ### Key Responsibilities - Assist clients with exploring cruise options, itineraries, and onboard experiences - Support the booking and confirmation process for cruise reservations - Respond to customer questions regarding destinations, cruise lines, and travel requirements - Review reservation details to ensure accuracy, including dates and traveler information - Maintain organized records of client bookings and communications - Provide timely follow-up and support before and after travel ### Qualifications - Strong communication skills with a customer-first approach - Detail-oriented with the ability to stay organized - Comfortable using online systems and booking tools - Ability to work independently in a remote or structured environment - Customer service, hospitality, or administrative experience is helpful but not required