Remote Desktop Support

Job description

Skills: Remote Desktop Support Exp. Level: L2 # of Position: 20+ Work Location (also mention if we can consider relocation): Chennai /Noida Max PR for Candidate: 35 K PM Interview location: Bangalore, Chennai, Noida Remarks (if any) – deadline to share profiles /walk-in deadline/etc SHARE BEST PROFILE AS PER JD OR BEST MATCH INTERVIEW WILL BE IN THIS SATURDAY 14th Nov 2015 Detailed JD General Description Responsibilities :- Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout Prioritize change requests Create rollout plans for changes requests Coordinate implementation process Keep track of request and make sure they are implemented as planned Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Microsoft environment knowledge (desktop & server). Have some level of technical understanding of the products building up a desktop service. Experience from the desktop environment. Understanding and experience of change management process. Technical Requirements Phone support experience necessary. · Technical helpdesk or technical call center experience is necessary. · Disciplined, systematic problem solving skills required. Windows Operating systems · Clients: Windows7, Windows Vista, Windows XP, Windows 2000 · Servers: Windows 2000, Windows 2003, Windows 2008, · Knowledge of Active Directory, Exchange 2003/2007 · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools · MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio · Internet browsers (e.g. Explorer, Chrome, Firefox), · VPN and remote dial-in users Support for laptop, desktops, and printers · PDA and blackberry support · Others: Adobe Acrobat and other common desktop applications like Winzip, etc Soft Skills Excellent communication and conversation skills (Verbal and Written) - Good documentation skills [B2 LEVEL] - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL’s value and its methodology Other Skills / Experience · Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. · Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. · Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. · Ability to learn new information quickly and the willingness to do so at all times. · Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week. · Customer Focus Teamwork Technical Expertise · Interpersonal Effectiveness Concern for Order and Quality Hi, We have multiple openings for different location, for different clients. If you interesting in collabera, plz find the attached details. Closing Block Full Name (As per PAN CARD): Self Mobile number: Alternate Number: Email Address: Total Experience: Relevant Experience: Highest Qualification (Degree): Current Employer name (Payroll): Current Designation: Current CTC (Annual) Expected CTC (Annual) Official Notice Period (As per Offer Letter): Can join in (Days): Any Interviews / Offers in Pipeline: Current Location: Work / Requirement Location: Date of Birth: PAN card Number: Interview Timings: PASTE CANDIDATE’S CV OVER HERE Thanks & Regards Swapna.p swapnap107@gmail.c Squircle IT Consulting Services Pvt. Ltd. Hyderabad - 44. Contact: 040-6565 6629. Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.