Remote Hotel Reservations Specialist

Job description

# Position Summary Do you enjoy helping others and providing exceptional customer service? We are seeking detail-oriented, customer-focused individuals to assist clients with researching and booking hotel accommodations for leisure and business travel. In this remote position, you'll help clients identify lodging options that fit their travel needs while delivering a professional and personalized planning experience. Whether you're beginning a new career in travel or looking for a flexible opportunity to use your customer service skills, you'll receive training, ongoing support, and access to industry resources to help you grow. ### Key Responsibilities As a Remote Hotel Reservations Specialist, you may: - Assist clients with researching and selecting hotel accommodations. - Provide information about destinations, hotel amenities, pricing, and availability. - Prepare lodging recommendations based on client preferences and travel needs. - Coordinate reservations with travel suppliers and hotel partners. - Maintain accurate records of client communications and bookings. - Respond professionally to client questions via email, phone, or virtual communication tools. - Participate in training and professional development opportunities. - Stay informed about travel industry updates and hotel offerings. ### Qualifications We're looking for individuals who are: - Passionate about delivering excellent customer service. - Organized and detail-oriented. - Comfortable communicating with clients professionally. - Able to work independently and manage their time effectively. - Willing to learn new skills and technology. - Interested in the travel industry. **Preferred but not required:** - Customer service experience - Hospitality or travel experience - Sales or client support experience Training is provided for qualified candidates. ### Work Arrangement This is a **remote independent contractor opportunity**. Individuals accepted into the program operate their own independent travel business while accessing training, technology, and support through our organization. Because this is an independent contractor opportunity, participants are responsible for managing their own business activities and schedules. ### Training & Support Team members receive access to: - Initial onboarding and orientation - Travel industry training - Professional development resources - Supplier education - Mentorship and coaching - Ongoing team support - Business development resources