Work From Anywhere in LATAM or the PhilippinesWork Schedule: EST | 9:00 AM – 6:00 PM (Monday–Friday, 40 hours/week)About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.Hear why we exist, what we believe in, and who we're building for: Watch hereAbout the ClientAn AI-powered sales technology company serving the catering and events industry is looking for a Sales Operations & Client Success Coordinator to own outbound campaign execution and light client coordination for its growing base of restaurant clients.The company runs a productized outbound service on top of its own SaaS platform, running AI-assisted cold email campaigns at scale on behalf of restaurant and hospitality clients. It's an early-stage, founder-led team, with this hire joining as the fourth team member and the company's first hire outside the founding group.About the RoleThis is an execution-heavy, ops-focused role that blends outbound campaign coordination with light client support — not a strategic account management position. You'll source leads using AI-powered tools, manage inbound prospect responses, introduce warm leads to clients, set up email infrastructure for new accounts, and monitor deliverability. All prospect and client communication happens over email and text.Success in this role means keeping every response cycle under 30 minutes, hitting a steady weekly lead-sourcing target, and proactively flagging and fixing workflow gaps before they become problems. Scope will evolve significantly over the next 6–12 months as manual tasks are automated, so comfort with ambiguity and shifting responsibilities is essential.Core ResponsibilitiesLead Sourcing & Campaign SetupSource approximately 1,000 leads per week using AI-powered tools connected via APIs to multiple data sourcesBuild and maintain lead lists for ongoing outbound sequences across multiple client accountsAdd sourced leads to cold email platforms to keep all campaigns fully populatedSet up email infrastructure for new client onboards, including domain purchases and inbox provisioningMonitor email deliverability rates and flag or replenish any inbox below 50% deliveryOutbound Response Management & Lead HandoffsRespond to 5–15 inbound prospect replies daily, within a 30-minute windowDraft professional, on-brand email responses as the outbound alias on behalf of clientsIntroduce warm leads to clients via email and text with relevant contextFollow up on 5–10 outstanding leads daily to keep the pipeline warmClient Onboarding & Campaign OperationsOwn the end-to-end onboarding workflow for new clients, including campaign infrastructure setupCoordinate with leadership on client-specific messaging, target audiences, and campaign parametersProactively check in with clients when campaigns show low response ratesMaintain light, ongoing communication with clients via email and textProactive Workflow Improvement & AI Tool OptimizationIdentify inefficiencies in current workflows and propose or implement improvementsExperiment with new lead sources and outreach strategiesStay current on evolving AI tools and recommend ways to apply new featuresFlag problems early and bring proposed solutions to leadershipRequirementsMust-Have2–5 years in sales operations, revenue operations, outbound campaign operations, or go-to-market operations at a B2B SaaS company, early-stage startup, or outbound agencyHands-on use of AI tooling beyond chat interfaces — Claude Code, Cowork, or Codex — including connecting systems via APIs and Model Context Protocol (MCP)Demonstrated ownership of B2B lead sourcing and enrichment at volume using Clay, Apollo, Deepline, ZoomInfo, or equivalent platformsExperience running cold email campaigns on a dedicated outbound platform (Instantly, Email Bison, Lemlist, or Smartlead), including sequence build and reply managementExperience setting up outbound email infrastructure: domain purchasing, inbox provisioning through resellers, and monitoring inbox delivery ratesEnd-to-end process ownership as an early hire (employee #1–10) or sole operator in a founder-led environment with no existing playbooksC1+ English (CEFR) for written prospect- and client-facing email correspondenceNice-to-HavePrior work at a productized outbound or lead generation agency managing campaigns across multiple client accounts simultaneously"Go-to-Market Engineer" or operational generalist background spanning revenue tooling, automation, and campaign executionExperience with workflow automation platforms (Zapier, Make, or n8n)Exposure to catering, events, hospitality, or restaurant technology verticalsBenefits Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Topgrading Interview Client Interview Job Offer Client OnboardingReady to Join Us?If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
Work From Anywhere in LATAM or the Philippines
Work Schedule: EST | 9:00 AM – 6:00 PM (Monday–Friday, 40 hours/week)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
Hear why we exist, what we believe in, and who we're building for: Watch here
About the Client
An AI-powered sales technology company serving the catering and events industry is looking for a Sales Operations & Client Success Coordinator to own outbound campaign execution and light client coordination for its growing base of restaurant clients.
The company runs a productized outbound service on top of its own SaaS platform, running AI-assisted cold email campaigns at scale on behalf of restaurant and hospitality clients. It's an early-stage, founder-led team, with this hire joining as the fourth team member and the company's first hire outside the founding group.
About the Role
This is an execution-heavy, ops-focused role that blends outbound campaign coordination with light client support — not a strategic account management position. You'll source leads using AI-powered tools, manage inbound prospect responses, introduce warm leads to clients, set up email infrastructure for new accounts, and monitor deliverability. All prospect and client communication happens over email and text.
Success in this role means keeping every response cycle under 30 minutes, hitting a steady weekly lead-sourcing target, and proactively flagging and fixing workflow gaps before they become problems. Scope will evolve significantly over the next 6–12 months as manual tasks are automated, so comfort with ambiguity and shifting responsibilities is essential.
Core Responsibilities
Lead Sourcing & Campaign Setup
- Source approximately 1,000 leads per week using AI-powered tools connected via APIs to multiple data sources
- Build and maintain lead lists for ongoing outbound sequences across multiple client accounts
- Add sourced leads to cold email platforms to keep all campaigns fully populated
- Set up email infrastructure for new client onboards, including domain purchases and inbox provisioning
- Monitor email deliverability rates and flag or replenish any inbox below 50% delivery
Outbound Response Management & Lead Handoffs
- Respond to 5–15 inbound prospect replies daily, within a 30-minute window
- Draft professional, on-brand email responses as the outbound alias on behalf of clients
- Introduce warm leads to clients via email and text with relevant context
- Follow up on 5–10 outstanding leads daily to keep the pipeline warm
Client Onboarding & Campaign Operations
- Own the end-to-end onboarding workflow for new clients, including campaign infrastructure setup
- Coordinate with leadership on client-specific messaging, target audiences, and campaign parameters
- Proactively check in with clients when campaigns show low response rates
- Maintain light, ongoing communication with clients via email and text
Proactive Workflow Improvement & AI Tool Optimization
- Identify inefficiencies in current workflows and propose or implement improvements
- Experiment with new lead sources and outreach strategies
- Stay current on evolving AI tools and recommend ways to apply new features
- Flag problems early and bring proposed solutions to leadership
Requirements
Must-Have
- 2–5 years in sales operations, revenue operations, outbound campaign operations, or go-to-market operations at a B2B SaaS company, early-stage startup, or outbound agency
- Hands-on use of AI tooling beyond chat interfaces — Claude Code, Cowork, or Codex — including connecting systems via APIs and Model Context Protocol (MCP)
- Demonstrated ownership of B2B lead sourcing and enrichment at volume using Clay, Apollo, Deepline, ZoomInfo, or equivalent platforms
- Experience running cold email campaigns on a dedicated outbound platform (Instantly, Email Bison, Lemlist, or Smartlead), including sequence build and reply management
- Experience setting up outbound email infrastructure: domain purchasing, inbox provisioning through resellers, and monitoring inbox delivery rates
- End-to-end process ownership as an early hire (employee #1–10) or sole operator in a founder-led environment with no existing playbooks
- C1+ English (CEFR) for written prospect- and client-facing email correspondence
Nice-to-Have
- Prior work at a productized outbound or lead generation agency managing campaigns across multiple client accounts simultaneously
- "Go-to-Market Engineer" or operational generalist background spanning revenue tooling, automation, and campaign execution
- Experience with workflow automation platforms (Zapier, Make, or n8n)
- Exposure to catering, events, hospitality, or restaurant technology verticals
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Topgrading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU. Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more.We believe that even though opportunity isn’t created equal in the world, ambitious talent is.
Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU.
Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more.
We believe that even though opportunity isn’t created equal in the world, ambitious talent is.
