Remote Service Coordinator

formic

Medellín, Colombia · Medellín · Colombia

Posted Feb 11, 2026

Internship
Remote
Fleet Operations

Apply on company site

Job description

Who we are:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

This role will work one of the following shifts:

5:00am - 2:00 pm Colombia Time (GMT -5)

12:00pm - 9:00 pm Colombia Time (GMT -5)

About the team:

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.

About the role:

As a Fleet Operations Specialist, you support the day-to-day execution of Formic’s Field Service organization. You serve as a real-time coordination hub for inbound service requests, technician scheduling, and customer communication.

This role is focused on operational execution. You will triage service needs, align schedules, document activity, and ensure technicians and customers stay informed during active service events. Your work directly improves response time, technician efficiency, and customer experience across Formic’s deployed robotic fleet.

Success in this role requires strong organization, structured thinking, and composure in fast-moving environments where clarity and responsiveness matter.

In this role you will:

Maintain and adjust the live Field Service Engineer schedule to reflect shifting priorities, travel plans, and technician availability
Serve as the first point of coordination for inbound service requests during assigned coverage windows
Triage incoming issues to determine urgency and route to the appropriate technician or internal team
Document service activity, timelines, and follow-up actions in MaintainX, Salesforce, or related systems
Prepare daily service summaries and support service huddles to align on open issues and coverage gaps
Support shift transitions and on-call handoffs with clear documentation
Provide structured customer updates during active service events
Escalate complex or high-risk issues with clear context and documentation
Partner with Field Service Engineers to ensure tickets are completed and closed accurately

What makes you a great fit:

Experience in service coordination, dispatch, operations support, or similar roles
Strong organizational skills and ability to manage competing priorities
Clear written and verbal communication skills in customer-facing environments
Comfort working across CRM, ticketing, and scheduling systems
Structured thinker who gathers relevant information before acting
Professional composure in fast-paced, uptime-critical environments

Compensation

The pay range for this remote contractor role is $1,500–$1,800 USD, paid in the contractor’s local currency. Final compensation will be determined based on the scope of work, level of responsibility, and the contractor’s experience. The final compensation structure will be outlined in the independent contractor agreement.

Our Total Rewards

At Formic, we believe people do their best work when they feel supported both professionally and personally. For international consultants, we offer a focused set of benefits and engagement perks designed to support flexibility, ownership, and impact, including:

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy

What we look for:

We’re building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you!

Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren’t paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn’t yet exist.
Create the Magic: You absorb complexity so customers don’t have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don’t say “not my job.” You make things work.
Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don’t confuse activity with results.
Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You’re willing to challenge assumptions, including your own, in pursuit of the best answer.
Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit.
One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit.

Equal Opportunity Employment:

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.

AI Use:

At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.