Renewal Account Manager

**Are you ready to unlock intelligence?** If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. **What You’ll Do:** • Own and manage the renewal process for an assigned portfolio of customers. • Engage with customers before their renewal date to discuss contract terms value realization and future needs. • Prepare and present renewal quotes proposals and contracts using Salesforce and other tools. • Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements. • Proactively identify and address at-risk renewals developing strategies to mitigate churn. • Negotiate contract terms and pricing to ensure a win-win outcome. • Identify and pursue upsell and cross-sell opportunities during the renewal process. • Provide feedback to management on trends challenges and areas for process improvement. **What You’ll Bring:** • Experience in account management renewals or customer success in a SaaS or technology environment. • Proven ability to manage multiple accounts and prioritize tasks effectively. • Strong communication and negotiation skills with a customer-centric approach. • Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus. • Analytical mindset with the ability to interpret customer health data and usage metrics. • Team players with the ability to collaborate across departments and work independently. #LI-SP1 **About Kong:** Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [](http://www.konghq.com).