Renewal Manager

**Innovation Starts With You.** **Renewal Manager** Full time - Permanent Position Saint John, NB / On-Site. **Job Role:** As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes. **Responsibilities:** - Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn. - Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies. - Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully. - Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes. - Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs. - Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals. - Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell. - Strong documentation skills will be required. **Qualifications:** - Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment. - Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent. - Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals. - Effective communicator with strong interpersonal, negotiation, and presentation skills. - Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes. - Preferred Skills and Experience: - Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments. - Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential. - Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders. - A proactive mindset, with the ability to balance strategic and operational responsibilities effectively. **Benefits:** - A comprehensive benefits package (Health, Dental, Life Insurance and RRSP). - Remote work from home (available options). - The opportunity for career growth and development. - A collaborative and inclusive work environment. **Salary:** - Salary: 40-000 - 60,000 CAD Annually. ***CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets.*** ***Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.*** **About Us** For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries. Learn more about CGS Inc® and CGS Immersive® in our websites: #GP