Renewal Sales Specialist (German speaking)

Job description

We are looking for a Renewal Sales Specialist to join our team in Belgrade and support customers within the A&G segment. This role is a great opportunity for someone who enjoys building relationships, staying close to customers, and helping them continue to get value from the products and services they use. About You – experience, education, skills, and accomplishments Minimum 2 years of experience in a customer-oriented role Proficiency in English Proficiency in German Bachelor’s degree and/or equivalent experience It would be great if you also have . . . Previous experience with account renewals Experience working with sales targets, objectives, or customer retention goals Familiarity with procurement processes Proficiency in an additional language, ideally French Experience working independently in an international team What would you be doing in the role? Engage with smaller-scale customers to identify renewal and upselling opportunities, address their specific needs, and provide comprehensive support. Utilize product knowledge to promote value-added solutions that address customer needs and enhance deal value. Sustain strong relationships with customers through consistent communication and quality service to ensure ongoing loyalty and satisfaction. Support renewal sales planning and contribute to the execution of sales strategies. Create and update reports on subscription activities, cross-sell/upsell opportunities, and contract status. Continuously learn about product offerings to improve renewals sales effectiveness and support overall success. Ensure sales and renewal targets are met or exceeded. Provide regular renewal opportunity updates and accurate forecasts as required by leadership. Utilize all sales tools effectively. About the Team The team is responsible for account renewal within A&G space in the EMEA region. You will report directly to the Senior Team Lead, Renewals Sales. Benefits Holidays: 25 days paid leave per annum Private Health Insurance Paid Lunch Monthly Bonus Yearly Merit Plan My Learning Platform ​ Fit Pass Life Insurance Accident Insurance Company bicycles for rent free of charge Hours of Work This is a permanent full-time position, with core working hours aligned to the CET time zone. This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. Please note that only shortlisted candidates will be contacted. #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.