Renewals Account Manager

Job description

ABOUT ONELEET Oneleet is one of the fastest-growing security and compliance platforms in history. We are on a mission to change the compliance and security industry by making cybersecurity and compliance effective, easy, and painless. We provide a platform that helps companies build, manage, and monitor their cybersecurity programs and achieve compliance standards such as SOC 2 and ISO 27001 efficiently, without cutting corners. Having just raised a $33 million Series A, we are rapidly growing in customers and employees. Our team has decades of experience in security and compliance. Join our team of opinionated rebels and help us build a category-defining company reshaping the broken and fragmented compliance and cybersecurity industry. WHO WE’RE LOOKING FOR: We value passionate self-starters with a growth mindset and a bias for action and personal accountability. If you love solving hard problems, thrive in ambiguity, and want to make a real impact, you’ll fit right in. We’re especially drawn to: - Rebels with a cause — frustrated with the status quo and eager to disrupt it. - Opinionated (but not obstinate) builders — decisive yet collaborative, who help us move fast. - Clear communicators — who own their ideas and follow through. Our mission is simple: make effective cybersecurity painless. We believe cybersecurity should empower, not burden. This belief unites our team and drives every decision we make. If you’re ready to challenge the status quo and help shape the future of cybersecurity, we’d love to meet you. Oneleet is growing rapidly, and we're hiring our first dedicated Renewals/Account Manager to own the post-sale revenue motion. This is a build-it-from-the-ground-up role: there's no existing playbook, renewals process, or forecasting model in place today. You'll build them. If you thrive in ambiguity, and want to shape how a function works rather than inherit someone else's system, this is the perfect role for you. You'll be responsible for retaining and renewing our existing customer base while building the operational infrastructure- process, reporting, and forecasting- that allows renewals to scale predictably as we grow. Because this is a foundational hire, you'll work with our founders and leadership team, with a real seat at the table in shaping retention strategy and how the company thinks about customer value. The decisions you make won't disappear into a layer of process - you will define how this function operates for years to come. KEY RESPONSIBILITIES - Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time. - Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date. - Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and report on them to leadership. - Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn. - Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy. - Surface trends from renewal outcomes to inform pricing, packaging, and product decisions. - Partner cross-functionally with CS and Finance to align on retention targets and process. REQUIREMENTS - 3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS. - Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you’ve designed the metrics, models, and cadence. - Strong with spreadsheets and CRM tooling (e.g., Pylon, HubSpot); comfortable turning messy data into clean, reliable reporting. - Proven track record of hitting retention or renewal targets. - Comfortable with ambiguity and autonomy: you thrive without an established playbook and get excited about creating structure where none exists. - Strong negotiation and commercial instincts; able to hold firm on value while keeping the customer relationship healthy. - Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders. WHY ONELEET? At Oneleet, you’ll join a tight-knit team of rebels redefining the cybersecurity industry. We move fast, own our work, and challenge outdated models to make security effortless and effective for companies. Here’s what makes us special: - We value impact over titles, autonomy over micromanagement, and clarity over jargon. - You’ll tackle meaningful, hard problems with real-world consequences. - You’ll work with smart, kind, and ambitious teammates who lift each other up. PERKS & BENEFITS - Comprehensive health & wellness benefits - 20 days PTO per year, plus 8 floating holiday - Remote work culture - Team off-sites in stunning places (Amsterdam, Italy, etc). - Competitive compensation & equity We hire globally and compensate competitively within each market using geographic pay bands. The range for this role reflects a US national baseline. Offers for candidates in higher cost-of-labor markets (e.g., San Francisco, New York, Zurich) may fall at or above the top of the posted range, while offers in other markets are benchmarked to local standards and are lower. Within any range, individual compensation is determined by work location, skills and experience demonstrated through the interview process, and relevant education or training. This posting reflects base salary only and does not include equity or benefits. Remote-First & Global Hiring We’re a remote-first company and hire globally in regions where we can legally engage talent directly or via our employer-of-record (EOR) partner. If you’re based outside the U.S., we’ll explore the most compliant hiring arrangement for your location. We make hiring decisions based on merit, skills, and potential regardless of location. U.S. Hiring & E-Verify For U.S.-based candidates, Oneleet participates in E-Verify to confirm employment eligibility, in accordance with federal regulations. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. How we use AI in this Hiring Process This company uses automated technology, including AI-assisted tools, to assist in reviewing applications, assessing candidate qualifications, and detecting fraudulent submissions. These tools analyze application data and identity signals to support, but not replace, human hiring decisions. All final hiring decisions are made by a human reviewer. Candidates who require accommodation or who wish to request information about how these tools are used, including requesting the bias audit results, may contact recruiting@oneleet.com. This process is conducted in compliance with applicable federal, state, and local laws. Notice for New York City Residents: You have a right to take at least 10 business days to decide whether to proceed with submitting your information through this process. By continuing, you confirm your understanding of this notice. If you choose to proceed before the 10-business-day period expires, you are making a knowing and voluntary decision to do so.