Renewals Analyst

Job description

**About StarRez** StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. **About The Role** Our Renewals Analysts are responsible for managing a high-volume portfolio of all StarRez customers. This role will be responsible for managing a high-volume portfolio of approximately 2,000 College Pads Property Management customer accounts, ensuring timely and successful contract renewals. This role supports both auto-renewal accounts, which require proactive communication, reminders, and relationship management, and manual renewal accounts, which require light sales, retention, and value-based conversations. This is a process-driven, high-impact role that combines operational execution with customer communication. You will leverage company-provided AI tools and automation systems to streamline workflows, improve efficiency, and support data-driven decision-making. This role provides a strong foundation for career growth into Customer Success, Revenue Operations, or Account Management roles within StarRez. **Responsibilities:** **Renewals Management & Execution** - Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs - Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing - Execute structured renewal motions for manual accounts, including pricing alignment, contract updates, and retention-focused conversations (no heavy outbound sales prospecting) - Drive to extend term commitments to minimum one year or 18-24 month agreements. - Ensure all renewal contracts are accurate, compliant, and completed on time - Adhere to defined renewal processes, documentation standards, and data accuracy requirements **Customer Communication & Retention** - Maintain consistent, proactive communication with customers to reinforce value and ensure smooth renewals - Support renewal conversations with clear, structured value messaging - Identify at-risk accounts using data signals and escalate appropriately to support retention efforts - Utilize AI-assisted tools to draft, personalize, and scale customer communications efficiently - Deliver a consistent and professional customer experience across a high-volume account base **Data, Forecasting & Reporting** - Maintain accurate renewal forecasts and pipeline tracking within Salesforce - Use dashboards and AI-supported insights to identify renewal risks, trends, and opportunities - Ensure all customer records, contract details, and activity logs are complete and up to date - Provide regular reporting and updates to leadership on renewal performance **Automation & Process Optimization** - Leverage company-provided AI and automation tools to streamline renewal tracking, follow-ups, and reporting - Reduce manual effort by utilizing systems for reminders, data updates, and communication workflows - Identify opportunities to improve efficiency within existing processes and workflows - Partner with internal teams to support continuous improvement initiatives **Collaboration & Support** - Work closely with Sales, Customer Success, and Customer Operations teams to support renewal outcomes - Assist with account analysis to identify retention risks and opportunities for packaging or pricing alignment - Support cross-functional initiatives related to renewals, customer experience, and operational improvements - Complete additional projects and responsibilities as assigned **Required Qualifications** - 3+ years of experience in renewals, sales support, customer success, or account management - Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) - Willingness to work in evening shifts aligned with North American time zones - Experience working with CRM systems (Salesforce preferred) - High attention to detail and strong organizational skills - Ability to manage a high-volume workload and meet deadlines consistently - Comfortable working in structured, process-driven environments - Self-motivated and able to work independently with exceptional accountability - Comfort using or learning AI-enabled tools to improve productivity **Preferred Qualifications** - Experience working with SaaS or property management customers - Familiarity with contracts, renewals processes, and pricing structures