Renewals Manager

Job description

ABOUT US Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. WHY WE NEED YOU As Common Room continues to scale, managing renewals across our Growth customer segment—our largest and highest-volume segment—is critical to maintaining strong retention and predictable revenue. The Renewals Manager role exists to own Growth renewals end-to-end. This is an individual contributor role focused on executing renewal transactions at scale while continuously improving how we manage renewals across a high-volume customer base. In addition to hands-on renewal ownership, this role plays a key part in shaping how Common Room approaches scaled renewals, surfacing insights, risks, and best practices to inform the Head of Account Management and broader post-sale strategy. HOW YOU’LL CONTRIBUTE OWN GROWTH RENEWALS - Own renewals for Growth customers, managing a high-volume book of business with varying contract terms and renewal cycles. - Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close. - Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates. - Proactively identify churn risk and take action to mitigate through value reinforcement and alignment. EXECUTE SCALED, EFFICIENT RENEWAL MOTIONS - Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience. - Apply standardized renewal processes while exercising judgment for exceptions and edge cases. - Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps. - Ensure renewal terms, pricing, and approvals align with Common Room policies. COLLABORATE CROSS-FUNCTIONALLY - Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution. - Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes. - Provide clear visibility into renewal status, risks, and outcomes. INFORM & IMPROVE SCALED RENEWAL STRATEGY - Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals. - Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale. - Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments. - Help shape automation and workflows that improve renewal efficiency and predictability. YOU’LL ENJOY BEING A MEMBER OF THE TEAM IF YOU… - Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS. - Have experience managing high-volume renewals in a Growth, SMB, or commercial segment. - Are comfortable owning transactional processes while still thinking strategically about scale. - Communicate clearly and confidently with customers around pricing, contracts, and value. - Are highly organized and able to manage competing deadlines and priorities. - Enjoy working cross-functionally to solve process and customer experience challenges. - Bring a data-informed mindset and are curious about what drives retention and churn. - Thrive in fast-paced, scaling environments. IN YOUR FIRST 30 DAYS, EXPECT TO: - Learn Common Room’s Growth customer base, contract structures, pricing, and renewal policies. - Take ownership of a live Growth renewal book of business. - Partner closely with Customer Success to understand account health signals and renewal risk. - Become fluent in the tools and workflows used to manage renewals today. IN YOUR FIRST 90 DAYS, EXPECT TO: - Independently manage Growth renewals end-to-end with confidence and consistency. - Maintain accurate renewal forecasting and clear communication with internal stakeholders. - Identify repeatable friction points and opportunities to improve renewal efficiency. - Share actionable insights and recommendations with the Head of Account Management. IN YOUR FIRST 6 MONTHS, EXPECT TO: - Be a trusted owner of Growth renewals and a key contributor to retention performance. - Help refine and document scaled renewal best practices for Growth and adjacent segments. - Influence how Common Room approaches renewals as the customer base continues to grow. - Deliver measurable improvements in renewal predictability and customer experience. The compensation range for this position is between $100k - $130k OTE (plus equity) depending on experience. OUR VALUES - Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. - Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. - Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. - We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. OUR BENEFITS Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: - Competitive base compensation with meaningful equity ownership - Health insurance including medical, dental, and vision, HSA and FSA - We pay 100% of your employee premium and 50% of your premium for any dependents - Unlimited Paid Time Off - Paid Company Holidays - Work from home policy including a laptop and support for your home office needs - Monthly Remote Stipend - 401(k) self contribution - Paid Family Leave - Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.