Rental Agent

Job description

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive. Customer Service & Rental Operations · Assist customers with vehicle rental inquiries, reservations, and bookings. · Explain rental policies, rates, insurance coverage, and terms and conditions. · Process rental agreements accurately and efficiently. · Conduct vehicle inspections during pickup and return, documenting vehicle condition. · Ensure vehicles are clean, roadworthy, and ready for customer use. · Handle customer concerns and resolve issues professionally and promptly. · Promote additional products and services to enhance the customer experience. Fleet Coordination · Coordinate vehicle availability to maximize fleet utilization. · Monitor vehicle movements and maintain accurate rental records. · Report vehicle damages, maintenance requirements, or operational issues promptly. · Liaise with service and maintenance teams to ensure vehicles remain in optimal condition. · Assist in coordinating vehicle deliveries and collections when required. Sales & Business Development · Identify opportunities to increase rental revenue through upselling and cross-selling. · Build and maintain positive relationships with individual and corporate customers. · Follow up on inquiries and reservations to achieve rental targets. · Support marketing initiatives and promotional campaigns aimed at growing the rental business. Administrative & Financial Responsibilities · Process customer payments and prepare daily cash and transaction reports. · Maintain accurate customer records and rental documentation. · Ensure compliance with company policies, rental procedures, and insurance requirements. · Prepare periodic operational and performance reports as required. · Assist with inventory and fleet-related administrative duties.