U-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Southampton. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service. About the RoleYou'll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivery vehicles, as well as collecting and assessing damage. Role ResponsibilitiesAnswer incoming telephone enquiries promptlyEnter booking details onto the system and process sales order agreements, including preparing invoicesPromote the Company at every opportunityTo provide full support for all office activities and filling management systemCheck vehicle at end of hire for damage, using appropriate system, as and when requiredEnsure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintainedReport fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when requiredTake responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspectionsDrive, deliver and/or collect vehicles directly to customer or inter-branch, as and when requiredAdministering Rental Hire ContractsSupervising a team of drivers and insuring they maintain a quality of work compliant with Company standardsUtilising internal systems for creating and processing vehicle bookingsAny other duties as requiredRequirementsAbout YouThe ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.Full clean UK driving licensePrior team supervision or leadership experienceConfidence using general office systemsExperience handling customer complaints or difficult service situationsEligible to work in the UKAvailable to work every other Saturday morning, Sunday park-up for an hour, and bank holiday hours of 8-11Prior vehicle rental, automotive, or fleet operations background, or experience in a broader customer-facing operations environment, is a plusExperience with vehicle inspections, damage checks, and rental handovers and returns is a plusExperience with booking, rental, and invoicing systems is a plusBenefitsAbout UsEstablished four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.What We Offer30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leaveTraining and development opportunitiesDiscounts at 3,000+ storesFree eye testsOn-site parking where availableCompetitive pensionEmployee discount across U-Drive branchesEmployee Wellbeing Program
U-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Southampton. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
You'll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivery vehicles, as well as collecting and assessing damage.
Role Responsibilities
- Answer incoming telephone enquiries promptly
- Enter booking details onto the system and process sales order agreements, including preparing invoices
- Promote the Company at every opportunity
- To provide full support for all office activities and filling management system
- Check vehicle at end of hire for damage, using appropriate system, as and when required
- Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintained
- Report fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when required
- Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspections
- Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required
- Administering Rental Hire Contracts
- Supervising a team of drivers and insuring they maintain a quality of work compliant with Company standards
- Utilising internal systems for creating and processing vehicle bookings
- Any other duties as required
Requirements
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
- Full clean UK driving license
- Prior team supervision or leadership experience
- Confidence using general office systems
- Experience handling customer complaints or difficult service situations
- Eligible to work in the UK
- Available to work every other Saturday morning, Sunday park-up for an hour, and bank holiday hours of 8-11
- Prior vehicle rental, automotive, or fleet operations background, or experience in a broader customer-facing operations environment, is a plus
- Experience with vehicle inspections, damage checks, and rental handovers and returns is a plus
- Experience with booking, rental, and invoicing systems is a plus
Benefits
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- On-site parking where available
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
