Rep, Customer Service - 12 FTC Fluent German & English

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Rep, Customer Service Representative – 12 month Contract Reporting to the Customer Care Supervisor, the Customer Care Representative will demonstrate a thorough understanding of sales order processing, will provide administrative support within Baxter guidelines This position will be based at our Ireland Welch Allyn location in Navan, Co Meath. Have an open mindset and good attitude, team player working in a value-based cross functional team working together to execute the Customer Care Mission. Managing Accounts for the German Market whilst being back up to another market. Key Responsibilities: Accurate processing, monitoring and acknowledgment of the customer’s orders & quotations within the system Meeting ship commit date within agreed timescales, updating the customer of any changes to the ship commit dates. Order Processing : Ensure your customers’ orders are placed on the system in a timely and accurate manner, in line with the current sales order process, in order to meet customer and operations lead-time requirements. Participates in process improvements. Pricing : Ensure your customer price list and agreed discounts are on the system and signed off. Any special promotions for your customers are recorded in the appropriate system. Ensure variances to price list or special discounts have received appropriate approval and are communicated to customers. Processing of credits/debits. Processing & managing invoice queries both in SAP and in customer’s portal Support : Provide telephone support and product related queries. Support sales force platform. Provide e-mail activity in a timely manner. Revenue Risk Reporting – Weekly Internal functional meetings Background Requirements: Diploma/Degree in business or related field (educational requirements can be supplemented by relevant experience). Fluency in English & German, + Dutch an advantage Minimum of 4-6 years’ successful experience in a customer focused position. Demonstrated interpersonal flexibility, strong oral and written communication. Ability to work in cross functional teams Strong organizational skills with the ability to prioritise work based on business needs. Proven ability to exercise good judgement. Reputation of being results and quality driven. Proficient keyboard and computer skills including excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications. Ability to numerate and accurate, particularly in relation to data integrity. Working knowledge of SAP or similar order management and processing systems. “ What are some of our benefits of working at Baxter? Competitive total compensation package Professional development opportunities High importance placed on work life balance Pension Health Insurance Life Assurance #LI-LR1 Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .