Repair and Service - Sr Customer Service Representative

Location: Portland, ME Schedule: Monday–Friday | 8:00 AM – 4:30 PM Are you interested in learning about industrial equipment and building a long-term career with a stable company? Whether you have hands-on mechanical experience or simply enjoy understanding how things work, this could be a great opportunity for you. We’re hiring a Repair & Service Customer Service Rep to support our Repair Service Shop in Portland, ME. This role is ideal for someone who is mechanically inclined or someone who is motivated, and eager to learn. We’re willing to train the right person who brings strong organization skills, curiosity, and a customer-focused mindset. What You’ll Do You’ll work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment such as: Gearboxes Hydraulic cylinders & power units Process pumps Blowers & vacuum pumps Other industrial rotating equipment Key responsibilities include: Review teardown information with technicians to build detailed repair quotes Source products from branch inventory, distribution centers, or supplier inventory Work with third-party vendors for pricing and availability Follow up on open vendor quotes to ensure timely turnaround Send completed quotes to internal sales for customer submission Partner with Account Representatives to ensure customer satisfaction What We’re Looking For Mechanical aptitude or a strong interest in learning industrial products and repair processes Ability or willingness to learn to interpret schematics and mechanical parts Strong organizational and follow-up skills Strong attention to detail and communication skills Comfortable coordinating with vendors and internal teams Industrial distribution or repair experience is a plus Why Join Us? Stable, growing industrial distribution company Collaborative, team-oriented work environment Empowered role with autonomy and trust Consistent Monday–Friday schedule supporting work-life balance Long-term career growth and advancement opportunities If you enjoy solving mechanical problems and want a professional office environment with a solid team — apply today! Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.