Repair Coordinator (Fixed Term, 6 months)

Job description

Why join us? We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives . At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. About the role: As our Repair Coordinator , you will join our Repair team and coordinate recall requests globally from case creation through to the return of the repaired device. While you will have a chance to work on our Navio product and be part of a project team, you will ensure customers and partners are fully satisfied, receiving timely updates and high-quality repair experience. Please Note: This is an onsite and fixed-term role (6-months) at our Stockholm office, which is in Östermalm. Therefore, we welcome candidates who are within commuting distance in the Stockholm region. In this role you will: Coordinate the recall repair cycle from incoming repair requests through to the return of repaired devices, including creating and processing repair-related orders. Maintain accurate records in CRM and ERP systems by independently updating and completing customer contact and case information. Communicate proactively with customers, partners, and internal stakeholders via email and chat regarding repair status, next steps, and keep them informed on any delays and resolution timelines. Provide shipping documentation and labels required to support the repair process. What We're Looking For: We are looking for a team member who can bring: 1-3 years of experience in customer service or technical support, with a focus on resolving technical issues and delivering a high level of customer satisfaction. Familiarity with any ERP and CRM systems (ideally Salesforce and Microsoft Dynamics) Familiarity with Microsoft 365 (Outlook, Excel, Teams) tools is required. Professional fluency in both written and spoken Swedish and English are required. Excellent organization skills with attention to detail, ability to adapt and customer-oriented mindset are required. Apply today! We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you. Where we stand: We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger. Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin. Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled