Repairer Ambassador, NZ (Operations Associate – Graduate Internship)

Job description

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs. 🚀 OUR STORY Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it. Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London. We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience. Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX 🖍️ This role We're launching the NZ Partly Repairer Ambassador Program, a ~3-month, full-time (with flexibility), paid internship for a small cohort of sharp, driven graduates who want real responsibility from day one. This is for people who want more than a coffee run and a PowerPoint, and it will lead to a full-time job for those who truly have an impact. Your job: get repair shops regularly using the Partly platform and keep them there, turning engaged shops into sustained weekly active ones. That means building relationships on the ground, understanding why certain shops aren't placing orders through us (or stop), and removing those barriers. It also means being the human face of Partly in repair shops across NZ, someone repairers actually trust and like talking to. This is not a desk job. You'll spend the first 1-2 weeks in our office receiving structured training, then you'll be out visiting customers across your region. Key details: - Contract: ~3 months, full-time with flexibility - Flexible weekly hours: we can work around your uni schedule so you can keep studying while you work - Start: as soon as possible - Location: NZ, field-based (training in Auckland) 💻 WHAT WILL YOU DO - Visit repair shops in your region regularly and build the habit of ordering through Partly - Ramp newly onboarded shops through their early jobs - Win back shops that are dropping out of the weekly active bucket - Understand why shops aren't placing jobs through us and figure out how to fix it - Genuinely help shops optimise and streamline procuring parts - Track and improve repairer activity, reporting back on what's working - Build authentic relationships with shop owners and parts managers - Feed insights back to the wider business so we keep improving the product and onboarding 🥷 WHAT WE'RE LOOKING FOR - A recent graduate with a hunger to learn and get stuck in - Common sense and the ability to read a room, this role is about building trust with people who work with their hands for a living - A full NZ driver licence (your own car is a big plus) - Comfortable being on the road most of the week - Organised, self-directed, and confident working independently - Comfortable around automotive professionals, whether from a genuine interest in cars, working on your own vehicle, following motorsport, time in automotive environments, or simply the curiosity and confidence to get up to speed quickly and "talk shop" Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional! 🥅 WHAT YOU'LL GET - ~NZD $180-200/day - Travel and mileage costs covered - Real responsibility and customer-facing experience from week one - A strong reference and genuine insight into how a fast-growing tech company operates - A realistic path to a full-time role at Partly for those who excel Please note: using an AI Assistant during the interview stage will result in your application being automatically declined. This is a relationship-based role, and we want to see your genuine communication skills and capabilities shine through.