Repairs Program Administrator

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title : Repairs Program Administrator Work Schedule: Onsite – Buffalo, NY Moog Space and Defense Group has an important opportunity for a Repairs Program Administrator supporting our dedicated repairs value stream. This team pursues and executes aftermarket opportunities for military ground combat vehicles, naval systems, and missile applications. We're seeking a highly motivated professional who thrives in a fast-paced environment, demonstrates strong organizational and communication skills, and is committed to delivering exceptional customer service while supporting critical defense programs. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. To be considered for the Repairs Program Administrator role, here's what you'll need to bring with you: Bachelor's degree in Business Administration, Supply Chain Management, Project Management, Engineering, or another related discipline. Minimum of 3 years of experience in program administration, project coordination, contracts management, production control, order management, customer service, or a related field. Experience utilizing ERP and order management systems; SAP, MBS, CCRF, or similar systems preferred. Strong attention to detail with a demonstrated commitment to accuracy and quality. Ability to manage multiple priorities and deadlines in a dynamic environment. Strong problem-solving skills and the ability to work independently with minimal supervision. Professional judgment, tact, and persistence when working with personnel across multiple organizational levels. Ability to coordinate cross-functional activities and facilitate progress on assigned programs. Ability to travel up to 5%. Preferred Qualifications Experience supporting aerospace, defense, military, or highly regulated industries. Knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations Supplement (DFARS). Familiarity with federal procurement procedures and government contracting requirements. Understanding of intellectual property rights and associated contractual considerations. Experience supporting repair, overhaul, sustainment, aftermarket, or depot maintenance programs. Knowledge of export compliance requirements and international customer support activities. Experience working directly with military, government, or defense customers. As a Repairs Program Administrator, you will: Prepare proposals and quotations for repair, overhaul, and inspection activities based on inspection results of returned customer assets. Coordinate with customers to obtain authorization for repair work, pricing updates, and scope changes. Review, analyze, and acknowledge customer purchase orders to ensure alignment with Moog proposals and contractual requirements. Identify and resolve discrepancies between customer contracts, purchase orders, and Moog proposals. Initiate, maintain, and manage repair job orders, sales orders, and associated documentation within company systems. Coordinate with manufacturing, engineering, quality, logistics, and other functional teams to ensure resources are available to support timely execution. Maintain accurate files, records, logs, and status reports for all assigned repair programs and customer requirements. Manage pricing, terms and conditions, special instructions, and program-specific requirements. Coordinate shipping activities and prepare required certifications, export documentation, and customer-specific records. Support government and customer source-controlled hardware requirements, including overseas shipments when applicable. Monitor repair program performance and proactively facilitate issue resolution to support delivery commitments. Serve as the primary point of contact for assigned customers, providing timely and professional communication regarding program status, risks, and execution updates. Prepare internal and external program status reports highlighting schedules, risks, opportunities, and performance metrics. Maintain awareness of applicable government procurement regulations and contractual requirements. Support business growth by helping develop repair pricing proposals, execution plans, and customer solutions in partnership with Sales Managers and Proposal Program Managers. What Success Looks Like In this role, you will serve as a trusted program administrator and customer advocate, ensuring repair opportunities are efficiently quoted, processed, executed, and delivered. Your ability to coordinate across functions, manage contractual requirements, communicate effectively with customers, and maintain accurate program oversight will directly contribute to customer satisfaction, business growth, and the successful execution of critical defense sustainment programs. How We Care for You: Financial Rewards: Great compensation package, bonus opportunities, matching 401(k), and the ability to participate in the Employee Stock Purchase Plan (where available), Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA). Work/Life Balance: Flexible paid time off, paid holidays, parental leave program, and relocation assistance. Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life insurance, disability coverage, Employee Assistance Program (EAP), and other supplemental benefit offerings. Professional Skills Development: Tuition assistance, mentorship and coaching opportunities, leadership development programs, and ongoing personal and professional growth opportunities. Culture: A warm, respectful, family-like environment driven by our 12 Core Values. Multiple Employee Resource Groups led by employees and open to all. Salary Range Transparency: Buffalo, NY $65,000.00–$90,000.00 Annually Salary Range Disclaimer The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits. This position requires access to U.S. export-controlled information. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Moog offers an exclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787. No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.