Representative II, BPS Client Service & Support

Job description

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all rewarding. We are a Global Operations team providing best in class Cleared Derivatives services to top tier investment banks and financial institutions. Our services include Trade clearance & allocation, Reconciliations, Trade Break Management, Exchange Funding & Client Margining, Brokerage, Static Data and Trade Lifecycle Management. . About the team The Syndicated Loan Servicing team delivers end-to-end loan servicing activities along with comprehensive fund accounting and investor servicing for clients originating and investing in commercial and term loans, including the administration of loan pools and credit funds. What you will be doing The role involves delivering end‑to‑end client onboarding, accounting, and reporting services, including support for monthly, quarterly, and annual close processes. Key responsibilities include cash and position reconciliations, trade bookings, credit line accounting, contract maintenance and rollover processing, interest and fee calculations, and wire setup. The position also entails preparing and reviewing borrow and prepayment trades, managing monthly and quarterly interest accruals and related wires, handling ad‑hoc requests, and resolving client queries with a strong focus on accuracy, control, and timely delivery. The candidate should be flexible and open to working in shifts to meet client requirements. As the primary point of contact, Oversee daily transaction processing and reporting activities for assigned borrower‑side credit fund clients, including multi‑fund, multi‑currency, and multi‑strategy facilities. Act as a primary point of contact for clients, resolving complex operational issues through detailed analysis and close coordination with internal teams, onshore counterparts, and external stakeholders Process and review borrow and prepayment trades within core systems, ensuring accurate booking and timely settlement Manage contract maintenance, rollover processing, and rate updates to ensure accurate interest and facility calculations Perform wire booking and setup activities, ensuring accuracy, completeness, and adherence to control standards Execute and review monthly and quarterly interest accruals across multiple funds and facilities Monitor and resolve daily position breaks and reconciliation discrepancies, ensuring data integrity and operational continuity Deliver high‑quality service aligned to agreed service levels, ensuring timeliness, accuracy, and strong control discipline Support the development, documentation, and enhancement of operational procedures to minimize risk and improve efficiency Provide day‑to‑day operational support to client teams, addressing ad‑hoc requests and service escalations effectively Collaborate regularly with senior stakeholders and management to support client requirements and operational objectives Assist in defining operational goals, work plans, and task allocation to ensure consistent delivery across client portfolios What you bring: Knowledge / Experience Min 2-5 years of experience on Loan Syndication, Leverage funds, Credit funds and Term loans. Bachelor’s degree in business administration, finance, related field, or equivalent combination of education, training, and work experience • Typically, at least 2 years of Investment banking experience in syndicated loan servicing • Knowledge/experience with structured finance, preferably CLO/CDOs, syndicated loans, • Working knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis, and reporting • Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction • Solid organizational, leadership, decision-making, and problem-solving skills • Ability to analyze situations or data, along with in-depth knowledge of organizational objectives • Ability to establish and maintain effective working relationships with all levels of management, colleagues, and clients (internal & external)Establish strong relationship with onshore counterparts. Working closely with the team to identify process needs, putting strong controls in place, reviewing work and reviewing process related documentation on timely basis. Raise any issues related to process and get it resolved. Skills Ability to multitask Microsoft office literate Excellent communication skills/personality for client interaction The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters Qualifications Bachelor’s Degree or equivalent. Competencies Ability to discuss process issues, concerns with onshore counterparts and get it resolved. Organized approach: Manage and adapt priorities according to client and internal requirements Self-starter: Work autonomously and as part of a global team What we offer you As a Managed Service Operations Analyst, you will work with various Lenders and Admin banks and FIS teams supporting middle office team of the client. You will form partnerships with our client’s oversight & control groups and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a 'we challenge' mindset. With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass