Representative, Operations Support

Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. About the role: You will support the operation of the business by managing a variety of administrative responsibilities, maintaining thorough follow-up on requests, and collaborating with internal stakeholders to ensure operational deadlines and priorities are met. What you’ll do: Process incoming mail, administrative requests and electronic worklists with speed, accuracy and professionalism. Update customer files and information in internal systems in accordance with established procedures. Respond to requests from merchants, internal clients and business partners using the appropriate tools. Conduct research, validate information and resolve discrepancies or exceptions requiring operational judgment. Monitor email inboxes, prioritize requests and process files within required timelines. Contribute to documentation updates, knowledge sharing and continuous process improvement. Collaborate with team members to meet operational priorities and escalate unusual situations when needed. What we’re looking for: High school diploma or equivalent; additional administrative training is considered an asset. Relevant experience in customer service, administrative support, operations or request processing. Fluency in French and English is required to provide support across Canada. Good knowledge of Microsoft Office, including Word and Excel, and the ability to quickly learn new systems. Strong organizational skills, attention to detail, ability to manage priorities and a collaborative mindset. What you’ll love about working here: Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers. Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle. Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being. Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue. Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match. Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share. On-Site Fitness: Gym access at our London and Montreal offices. Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development. Family Support: Parental leave top-up program to help you during life’s big moments. For more information on who we are as an employer click here. What you can expect - pay & process: Expected base hourly rate of $19.50 This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Learn more: Follow us on LinkedIn: If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent