Research & Data Administrator

Job description

This is a hybrid position with 3 days reporting to our office (Heredia, Lagunilla, Ultrapark 1) and 2 days working from home. Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first customer-centric style? If this sounds like you, you would be an ideal fit for our Research & Data Administrator position on Procore’s Scout Research Team. As a Research & Data Administrator, you’ll partner with your team and key Customer Success Team members to ensure customers are getting what they have earned by sending legally compliant documents. Use your investigative and people skills to correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication. It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases and research project information to fill in missing information. If you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first, customer-centric style, we want to chat! This position reports into The Scout Research Manager, and will be based in our Costa Rica office. We’re looking for someone to join us immediately. What you’ll do: Search property information through online county websites, other internal and external tools Interact with our customers via messaging system Work on deadlines prioritized by our SLA with our customers Update job information in our database through data entry Correct inaccuracies and fills in gaps based on our customer’s data What we’re looking for: Fluent English speaker required and subject to verification via assessment Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with professionalism is required and subject to verification via assessment You’re a proactive problem-solver You aren’t afraid to get analytical You’re attentive and precise in your work, with strong attention to detail You work at a quick and efficient pace You enjoy thinking on your feet and maintaining a customer service perspective in each interaction. You’re hard-working and not afraid to get out of your comfort zone You’re comfortable with a routine, can be given tasks and a schedule, and stay on track You enjoy learning a new tool or software and lean into new opportunities to create efficiency with tech You enjoy working on your own but like having a team to bounce ideas and questions off of and collaborate with