Research Specialist

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. RESEARCH SPECIALIST-FULL TIME SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview Responsible for working towards the resolution of problem transactions that result from the processing of payments or the generation of disbursements. Other duties, as assigned. Key Functions/Basic Duties: Process child support payments, both paper and electronic form, in the SDU system in accordance with Standard Operating Procedures. Research, outreach and document actions taken involving unidentified payments. Coordinate with Child Support Field Units, county officials, other states, employers, and various other entities to distribute child support funds to the appropriate recipients. Knowledge of: Modern office practices, procedures, and equipment Record-keeping techniques Customer service techniques, including how to answer inbound and outbound calls Ability to: Pay attention to detail Accurately key data Work independently with little direction and as a team member in a fast-paced environment Communicate effectively, both orally and in writing Establish and maintain effective working relationships Meet stringent schedules and timelines Work confidentially with discretion To apply interpersonal skills using tact, patience, and courtesy Work various schedules and overtime, when necessary, must be flexible Education and/or Experience: High school diploma or equivalent and at least one year experience working in an area of SDU payment processing or in research An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work Language Skills: Must be fluent in English Computer Skills: Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products Pay Rate: $16/hr We provide the equipment! Schedule: Monday-Friday 6a-2p ONLY APPLICANTS WHO RESIDE IN OHIO WILL BE CONSIDERED Work from home! Some hours may be required in-office. Paid training! Medical, Dental, Vision after 30 days of enrollment 401 (k) Paid Time Off (PTO) accrual on your first day! Gym Membership Reimbursements Career Growth Opportunities Exciting, Fun and Supportive Virtual Work Environment Coworkers Who Feel Like Family We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets