Researcher

Job description

Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale. The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. We’re a tight-knit team serving some of the world’s largest enterprises. We are looking for a Researcher to join the Customer Experience team at Outset! In this role, you'll own research end-to-end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform. **Responsibilities** - Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis - Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk - Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform - Review and optimize studies customers build themselves, and advise prospects through their evaluation - Manage project scoping and recruitment operations requests from Sales and customers - Turn qualitative data into clear, actionable findings customers can use - Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise - Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer - Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed - Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals - Collaborate with contractors on projects where they are assigned - Flag platform and process improvements based on patterns across your projects **Qualifications** - 3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience - Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise - Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control) - Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences - A proactive, detail-oriented approach to juggling multiple projects and timelines at once - Curious and coachable - Comfortable with ambiguity in a fast-moving startup environment