Reservation Agent

constancehospitalitymanagement

Constance Le Chaland, Plaine Magnien, Mauritius · Constance Le Chaland · Mauritius

Posted May 29, 2026

Full-time
On-site
Front Office
Entry Level

Job description

Company Description Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience. Job Description • To print Room Typewise Occupancy Forecast everyday and send to CHSL offices. • To answer telephone calls & give information + availability. • To deal with direct bookings as well as Travel Agents bookings. • To trace pending files. • To check Rooming List sent by Ground Handling Agents. • To input all confirmed bookings in the ‘Materialised Bookings’ Chart. • To revise all bookings for the coming month • To follow up proforma invoices for bookings for the coming month • To deal with Leading Hotels of the World Bookings. • To follow up group bookings as well as Prime Season bookings • To ensure all customers requests are handled quickly and efficiently. • To activate quick response to guest problem and then follow up to ensure the guest is satisfied with the end result. • To control and monitor out of order room status to ensure a maximum rooms revenue. • To develop systems when necessary to ensure a smooth process of paper work or communication between other hotel departments. • To at all time set an example within the department regarding deportment, attitude and professionalism. • To upsell wherever possible to ensure a maximum room rate is achieved. • To perform any other duties as may be assigned by the Management. Qualifications Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field. Experience: • A minimum of 1 year of experience in hotel industry. • Proven experience working in a top luxury resorts. Technical skills: • Excellent phone skills needed. • Clear verbal and written communication skills. • Strong computer skills necessary. Additional Information WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Videos To Watch