Reservation Agent

Job description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Respond to customer enquiries and reservation requests via phone, email, and messages Assist guests in selecting the best options to suit their preferences and needs Accurately input and maintain reservation details in our system Inform guests about hotel services, current promotions, and special packages Modify or cancel reservations as required, ensuring guest satisfaction Work closely with the Front Office and Sales teams to deliver seamless service Handle guest concerns or complaints in a courteous and solution-focused manner Keep accurate and organized records of customer interactions and bookings Follow company procedures and policies relating to reservations and payments Qualifications Excellent verbal and written communication skills, with a friendly and empathetic demeanor Proficiency in reservation management systems and general computer skills Strong problem-solving abilities and attention to detail Demonstrated ability to multi-task and remain calm under pressure Cultural sensitivity and awareness, with a customer-focused mindset Fluency in English required; In-depth knowledge of luxury hospitality standards and practices Flexibility to work various shifts, as required Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.