Reservation Agent (Remote, Europe)

Job description

Who Are We Looking For? We’re searching for a Reservation Agent who is not only exceptionally organized and detail-focused but also energized by the logistics that make a dream vacation possible. You’ll be the behind-the-scenes hero ensuring that every booking, every flight, and every hotel stay goes off without a hitch. If you’ve traveled in Europe, love trip planning, and have a knack for juggling multiple tasks with grace, this could be your dream remote role. Why Join Us? Continuous Learning & Career Growth – Access ongoing training and development programs, mentorship opportunities, and company-sponsored courses or certifications. Annual Team Gatherings & Social Engagement – Connect with colleagues at exciting company-wide get-togethers, team-building activities, and international meetups. Comprehensive Health & Wellness Support – Enjoy access to health and wellness programs to stay at your best. Company-Paid Home Office Setup & Productivity Support – Receive high-quality hardware and ergonomic equipment. Recognition & Performance Rewards – Benefit from referral bonuses, performance-based rewards, and spot bonuses for outstanding contributions. What You’ll Do Make and manage hotel, flight, and car rental bookings for our clients. Coordinate payments and liaise with our Finance Team to ensure accuracy. Review and verify invoices from providers, flagging any discrepancies. Handle special requests and urgent situations with providers via email or phone. Be the go-to person for our Trip Planner Team—booking support, research, double-checking details, and more. Troubleshoot issues and provide timely solutions to ensure a seamless experience for our clients and providers alike. What Makes You a Great Fit You speak and write fluent English effortlessly. You’re a natural at organization, time management, and problem-solving . You have a reliable internet connection and can work independently with minimal supervision. You’ve likely planned trips (professionally or personally) and love the behind-the-scenes magic of travel logistics. You’re open to working flexible hours—including evenings, weekends, and some holidays (this role involves working one weekend day ). Bonus points if you have experience in travel, hospitality, or admin , and a solid knowledge of European destinations . Ready to Apply? We’d love to hear more about you! Please submit your CV and a cover letter (in English) , answering the following: What skills do you have that make you the perfect fit for this role? What are some of your proudest achievements, professionally or personally? Why does JayWay Travel excite you? Our Hiring Process We believe in human-led recruitment —no AI filters. Here’s what you can expect: A short questionnaire to learn more about your background and setup. An initial video interview via Google Meet. A small, fun test task to get a feel for the role. A final interview with team leads and potential teammates. Ready to Join the Journey? 👉 Apply now with your CV, cover letter, and a short note about why you’d be a great fit. 👉 Explore JayWay’s story JayWay Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics. Who are we? As JayWay approaches its grand 20th anniversary, we are stronger than ever—expanding, evolving, and thriving with a diverse team spanning over 20+ countries. Our global reach and cultural diversity fuel our innovation, creativity, and shared passion for travel. At JayWay, we believe that diversity isn’t just embraced—it’s our driving force. We celebrate different backgrounds, lifestyles, and perspectives, knowing that they are the foundation of groundbreaking ideas and strong collaboration. Many of our team members have been with us for over a decade, a testament to the deep bonds, trust, and commitment that define our culture. We are a company built on openness and support. From your very first day, you’ll experience our open-door ethos, where communication flows freely, ideas are valued, and guidance is always available. Whether you’re collaborating with experienced teammates or leading a new project, your growth and success are our shared mission. And of course, at the heart of it all is our passion for travel. We don’t just create exceptional travel experiences—we live them. From working on exciting projects to our EPIC annual gatherings in breathtaking European destinations, we come together to celebrate success, share experiences, and strengthen our connections. As we soon mark 20 years of JayWay, we are more than just a travel company. We are a community of explorers, innovators, and collaborators, united by a love for culture, great food, and unforgettable journeys. Join us and be part of something truly extraordinary.