Reservationist-Carolina Dining Room-Seasonal

Job description

CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: Primary function is to answer and coordinate incoming dining reservations for multiple outlets. Organize and maintain Banquet Event Orders. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) and a minimum of 3 months related experience; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answering of phone/email inquiries during hours of operation • Receiving and inputting of reservations into Reserve, sending confirmations to guests and sales staff making reservations for guests • Monitoring of times in RGuest Seat to assure no time slots go over average approximate counts • Work with Sales and Conference Service team to ensure proper dining standards are in place • Organize and maintain Food and Beverage BEO book - distribute Amenity BEO’s, Create BEO’s for large groups/Crystal Room groups in the CDR. • Attend Daily BEO meeting • Reporting to supervisor any needs, problems or concerns expresses by Members/Guests • Attend Resort training classes as required • Attend outlet staff meetings as scheduled • In this position you will be expected to be available to work in various locations of Food and Beverage depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk or hear. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.