Reservations and Groups Coordinator

Job description

Company Description Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally. Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna. Join us at Accor, where life pulses with passion! ? As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.? By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.? You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!? You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.? Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , ? Join us and become a Heartist ®. Job Description Duties Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast). This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering. Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…) Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group. Manage Hotel inventory in relation to group reservations and monitor potential wash of business. Produce reports and statistics as requested by the Group Services Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts. Manage Group payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours). Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone). Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback. Maintains control of Guest History and implement policy and procedures. Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Clear communication with all staff in relation to all group related topics. Ensure VIP and complimentary room night procedures are adhered to. Ensure Accor brand and company standards are implemented and updated. Ensure security and safety procedures are updated and implemented. Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel. Promotes positive working environment by developing positive team spirit. Setup of confidential contracts and agreements Other duties as requested. Qualifications Clear oral/written communication Exemplary time management and organizational skills Problem solving abilities Previous experience in a similar role is preferable not necessary. Additional Information Benefits: Great talent deserves great rewards so here's just some of what we are able to offer: - Training and development programs - Discount card to be used in Accor hotels worldwide - Complimentary stays in UK hotels (Bonus Breaks - subject to T&C) - Meals on duty - Uniforms - Employee Advisory Service - Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. ) Why Accor? Unleash Your Potential! Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality. Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.