Reservations & Client Support Coordinator

Job description

Position Overview: We are seeking a reliable and detail-oriented Reservations & Client Support Coordinator to assist with reservation coordination and client support in a remote environment. This role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a smooth and positive client experience. This position is well suited for individuals who are organized, communicative, and comfortable working within established systems and processes. Key Responsibilities: Coordinate and support reservation and scheduling requests Assist clients with updates, changes, and confirmations Maintain accurate records and documentation in internal systems Communicate clearly and professionally with clients via email, phone, and messaging tools Follow established workflows, procedures, and timelines Provide timely follow-up to support a positive client experience Collaborate with internal teams to ensure reservation accuracy and consistency Qualifications: Strong organizational and time-management skills Excellent written and verbal communication abilities Ability to work independently in a remote setting Comfortable using computers and learning new systems High attention to detail and accuracy Customer-focused with a professional and dependable approach Preferred Experience: Background in reservations, scheduling, customer support, or administrative roles Familiarity with booking, scheduling, or CRM-style systems Prior remote or virtual work experience Work Environment: Fully remote position Flexible scheduling based on operational needs Structured training and ongoing support provided Collaborative and process-driven team environment Equal Opportunity Statement: We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, disability, or any other protected status.