Reservations Coordinator

Job description

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. About the role: Reporting to the Reservations Manager, the Reservations Coordinator serves the needs of G Adventures customers – internal and external. Duties will include completing the day-to-day reservations duties throughout the Latin America region. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role. What you’ll be doing: Accurate completion of all reservations as requested by the Sales team and as designed by the Product team (respect of Block Sheet). Accurate completion of all required validations and ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to Reservations Manager· Maintain an open communication with our supply chain and provide them with training to understand our processes when needed. Support the Global Sales teams by ensuring that last minute booking requests and changes are handled and communicated efficiently. Ensure that all tasks are completed timely and accurately to avoid any unnecessary fees to G Adventures (respect cancellation terms) Maintain an open communication with the Operations team when issues arise with reservation to make sure that the optimum resolution is found. Carry the emergency phone as required in rotation with others. In case of emergency, you might be required to assist outside of regular work hours. Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region. To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities Required Skills and Experience Must Have: Technical or bachelor degree of Tourism, Hospitality Management or related fields 2+ years experience in the travel industry Intermediate level of English both written and spoken Able to work on Sunday to Thursday work schedule (5 days/week) Computer skills Familiarity with Regional Geography Excellent Customer Service and Listening Skills Problem Solving/Complaint Resolution Decision Making Skills Team Player, Flexible, Co-operative Approach Self Motivated and Goal orientated Excellent Attention to Detail, Well Organized Positive and Innovative Attitude Good time management skills This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office. Nice to Have: Knowledge of G Adventures product in the region Vocational Qualification related to Travel & Tourism/Business We thank all interested candidates; however only those chosen for an interview will be contacted. ***QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU** What Do We Offer You? Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.