Reservations Executive - Amanpulo

Job description

Location Overview Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pristine reefs. Offering a back to nature experience in supreme comfort and privacy, this tropical paradise is lapped by calm clear seas ideal for water sports, while sandy tracks lead to deserted coves and jungle-clad lookouts. Role The Reservations Executive plays a crucial role in ensuring smooth and efficient booking processes within the resort. This involves managing guest reservations through various channels, such as phone, email, and online booking systems, ensuring that all details are accurately recorded and updated. The Reservations Executive must stay informed about room availability, rates, and current promotions to provide the most accurate information to guests. Additionally, the executive is responsible for confirming bookings, handling special requests, and collaborating with other departments to ensure seamless guest experience. Their role is key in optimizing occupancy rates, managing guest expectations, and contributing to overall guest satisfaction by ensuring timely and accurate reservation management. Responsibilities: Handles reservations, telephone inquiries and other general information about Amanpulo or other Aman Resorts as required. Follows the standard reservation system for a smooth flow of operations. Follows traced dates, set reconfirmation, deposits, etc. for every booking. Promotes in-house facilities and up-sells the guestroom in a manner that will effectively optimize guest satisfaction as well as hotel revenue. Obtains sufficient information on guest’s needs and recommends a particular room/villa type based on room/villa features that are more suited for the guest. Receives, confirms, and accurately inputs guest room reservations arranged either by telephone or by fax, by letter or booking order. Accurately updates the computer system with pertinent details of all reservations and ensures that all amendments and cancellations are inputted. Continuously updates the Guest History File for any specific request from guest or important information to ensure efficient and personalized service. Works closely with the Front Office Manager on new bookings, reconfirmation, amendments, and cancellation. Works closely with the Aman Central Reservations Office in Singapore / Fort Lauderdale for any booking and provides them information about occupancy and flight schedules regularly. Coordinates with the Airport Supervisor and Airport Lounge Attendant on all guests’ flight details, transfers, city tours and other guest requirements. Keeps a close relation with Island Aviation especially with regard to the flight schedules. Since all flights are chartered, all seats should be maximized. Check all the flight schedules and airfare charges of all arriving guests. Coordinates with the Sales Office on any guest requests or matters concerning travel agents and corporate offices in Manila. Provides weekly occupancy reports to be routed to the GMs, BODs, CSAR, Corporate Office, and Department Heads concerned. Inform the IT Department immediately if the Interface is not running. Provides information to all Department Heads concerned with regard to flight availability weekly. Assists HR department with the flight booking request of employees and contractors. Be a willing team worker at all times. Accepts and performs special assignments within or outside his Department as requested by the FOM or the Management. Keeps abreast of all company policies and code of conduct by reading and understanding all guidelines issued pertaining to such matters; and performing such duties and functions as specified in the guidelines. Perform other tasks as assigned by immediate superior or management. Qualifications Bachelor’s degree in Hotel and Restaurant Management, Tourism Management, Business Administration, or a related field. Minimum of 2–5 years of experience in hotel reservations or front office operations. Prior experience with international or luxury hotel brands is an advantage. Proficient in hotel reservation systems (e.g., OPERA, Fidelio, or similar). Familiarity with Microsoft Office Suite, especially Excel. Basic understanding of accounting or billing procedures related to reservations. Strong attention to detail and accuracy in data entry and guest information. Excellent communication skills (verbal and written) in English; additional languages are a plus. Customer service-oriented with a professional and courteous demeanor. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Strong problem-solving and decision-making abilities. Team player with the ability to work independently when needed. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. One Duty Meal Amanpulo Employee Discount Vacation Leave, Sick Leave Health and Life Insurance