Reservations Intern

Job description

Are you a real people person who wants to help inspire traveling professionals to stay at Zoku? Then keep reading! Zoku is not your typical hotel: we offer a relaxed place to stay, work and meet new people, while helping guests feel connected to the local scene. TELL ME MORE During your Reservations Internship (starting in February 2027) you are the first and central point of contact for our guests (or as we like to call them, residents). You are responsible for coordinating Zoku’s reservations and (online) guest communications throughout all of our properties in Amsterdam, Copenhagen, Vienna, and Paris! You will learn from a team of commercial rockstars, report to Zoku’s Reservations Supervisor and work alongside our Marketing and Sales teams. WHAT WILL YOU DO? No day looks the same as a Reservations Intern … but here’s a glimpse of what you can expect: Hitting the books: You’ll be responsible for processing all incoming requests, while managing all overnight and group enquiries. This includes answering any in-house questions. You will also help to monitor and control our online OTA channels. You’ve got mail: Strengthen your communication skills by communicating daily with our future guests. You'll be responsible for responding to incoming emails in our inboxes. Love a good chat: With a love for good conversations, you’ll also be responsible for answering guest questions and following-up with booking requests over the phone. WE LOVE PEOPLE WHO Bring good vibes, are friendly and always approachable - even over the phone. Can keep a cool head and warm smile even during busy times. Have a “can do”, entrepreneurial spirit that’s all about discovering new ideas and solutions. Have a very good eye for detail and love to multitask. Want to be the king or queen of communication, always keeping it professional while maintaining Zoku's tone of voice. Have prior experience working in hotels or other reservation- oriented roles, e.g. front office, sales or call center / help desk. Get energy from driving commercial results, you love turning guest enquiries into happy residents and successful bookings. A FEW MUST HAVES You are a student who is looking to get valuable experience as an intern as part of your MBO+, HBO (college), master's degree, undergraduate degree or placement year ideally in the fields Hospitality, Leisure – or Communication Management. You are fluent in both written and spoken English, other languages are a plus. You are an EU resident or have a valid working and living permit for The Netherlands. You need to do a mandatory internship as part of your curriculum, minimum 6 months. You are available full-time / minimum of 40 hours per week. You are available to start in February 2027 and flexible with working days/hours. WHAT’S IN IT FOR YOU? Internship allowance of €750 per month (based on full-time). 10 holiday days (per 6 months). Cool benefits like a night at Zoku for you and your +1, an Urban Sports Club subscription, various discounts and friends & family rates at all Zoku locations . A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. Fun events throughout the year to celebrate achievements and milestones. An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven . Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute. Making your daily grind easier! WHAT WE ARE PROUD OF Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards. We’re also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact, transparency and accountability. WHAT IS ZOKU Zoku is a new type of hotel that offers a place to live, cowork and socialize in Europe's most livable cities: Amsterdam, Vienna, Copenhagen & Paris. Designed for the new generation of travellers, Zoku is so much more than a long stay hotel. It is a place you can call your second home, even on your first visit. Zoku is a hive of private Lofts and rooftop Social Spaces, so travellers can stay connected and well rested as they live and work throughout Europe. Throw yourself into your work and play, and effortlessly discover one of our home cities.