Reservations Supervisor

Job description

The Reservation Supervisor will play a key role in ensuring an exceptional reservation experience for our guests while supporting revenue optimization, operational efficiency, and the development of our Reservations team. Supervise daily reservation operations and ensure all bookings are handled accurately and efficiently. Support and guide the Reservations team, ensuring consistently high service standards. Handle individual, corporate, group, and VIP reservations with attention to detail. Ensure correct application of rates, packages, promotions, cancellation policies, and payment conditions. Monitor reservation quality, traces, special requests, and guest preferences. Work closely with Front Office, Revenue Management, Sales, and other departments to ensure seamless communication. Support inventory and availability management and help identify opportunities to maximize revenue. Monitor upselling opportunities and encourage effective room and package upselling. Ensure accurate use of PMS, CRS, and Accor reservation systems. Handle guest and travel partner inquiries professionally and efficiently. Assist with training, coaching, and onboarding of Reservations team members. Ensure compliance with Sofitel and Accor standards, procedures, and data protection requirements. Previous experience in Reservations within an international 5-star hotel environment. Supervisory experience is highly preferred. Strong knowledge of hotel reservation procedures, room categories, rates, and revenue principles. Experience with Opera PMS and Accor reservation systems is an advantage. Excellent command of English and Turkish , both written and spoken. Strong communication, organization, and problem-solving skills. Guest-oriented mindset with excellent attention to detail. Ability to work effectively in a fast-paced environment and collaborate across departments. Strong leadership skills with the ability to coach and motivate team members. Sofitel Istanbul Taksim combines contemporary French elegance with the rich cultural heritage of Istanbul. Located in the heart of Taksim, the hotel offers 202 rooms and suites, distinctive dining experiences, and extensive meeting and event facilities, including two pillar-free ballrooms and versatile function spaces. As part of Accor, one of the world’s leading hospitality groups, we are committed to creating memorable experiences for our guests while providing an inclusive and inspiring environment where our Heartists® can grow and develop. We are currently looking for an experienced and commercially driven Reservations Supervisor to join our Sales & Marketing team.