Reservations Supervisor - Amanoi

Job description

Location Overview Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out. Role The Reservations Supervisor is responsible for overseeing the reservation operations to ensure an efficient, organized, and professional booking system that maximizes room occupancy and revenue while delivering personalized service to guests. Responsibilities • Oversee all reservation activities to ensure an efficient and organized system of booking rooms, maximizing occupancy and revenue. • Ensure prompt and professional responses to reservation requests, inquiries, and guest communications. • Supervise and guide the reservations team in daily operations and guest communication. • Coordinate closely with Front Office, Residences, Housekeeping, Sales, and other departments regarding room status, guest arrivals, VIPs, and special requests. • Manage room allocations and ensure guest preferences and special requests are properly arranged. • Monitor booking pace, occupancy levels, and reservation trends to support revenue optimization. • Prepare weekly and monthly occupancy forecasts and report to management. • Maintain strong relationships with travel agents, online travel agents (OTAs), and global reservation networks. • Identify training needs and provide training and guidance to reservations team members. • Ensure all reservation policies, procedures, and company standards are followed. • Perform other duties and special assignments as requested by management. Requirements Bachelor’s degree or Diploma in Hospitality Management, Tourism, Business Administration, or related fields Minimum 3–5 years of experience in Reservations, Front Office, or Revenue operations in a hotel or resort. Previous supervisory experience is preferred. Strong knowledge of reservation systems and hotel PMS. Good understanding of occupancy forecasting, booking pace, and revenue management principles. Excellent communication skills in English and Vietnamese. Chinese or Korean language is a plus Strong leadership, organization, and problem-solving skills. Professional appearance and service-oriented attitude. Ability to work under pressure and manage multiple tasks effectively. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. Aman Global Complimentary Night Program. Shared accommodation with full board at the Colleagues' Cafeteria. Laundry service. 12 Annual Leave Days. 44 hours per week and 11 public holidays a year. PTI Health Care Package for Employee and Immediate Family Members. Competitive Remuneration Package. Learning and development programmes through Aman. Year-end Bonus. If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.