Resident Admissions Counselor

Job description

As a full-time Resident Admissions Counselor with Liberty University’s Enrollment Team, you’ll have the opportunity to work with a thriving community of residential students in Lynchburg, Virginia. In this role, you'll recruit and encourage prospective students through meaningful phone conversations, guiding them as they prepare for a rewarding academic journey. Resident Admissions Counselors also play a key role in facilitating student engagement during on-campus recruitment events. After completing training in-office, you’ll have the flexibility to choose between working from your home within a 30-minute commute to Liberty’s campus or from our on-campus office. Essential Functions and Responsibilities 1. Effectively handling incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools. 2. Taking new applications for prospective students by following a department call-flow and promoting the University’s degree programs. 3. Taking Enrollment Deposits for prospective students by following a department call-flow. 4. Converting prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs. 5. Guiding students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow. 6. Aiding students in the selection of classes based on the student’s intended degree program. 7. Counseling students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns. 8. Promoting the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an on-campus education. 9. Answering questions of a complex nature regarding the University’s admissions policies. 10. Developing relationships and coordinating with support offices to solve student problems and address student concerns. 11. Assisting with on-campus recruitment events. 12. Finding new and innovative ways to become more effective and efficient in new student services. 13. Implementing daily and weekly feedback from the Management Team on areas to improve. 14. Meeting or exceeding departmental key performance indicators. Qualifications, Credentials, and Competencies A high school diploma and customer service/sales experience are required. Proficiency in Microsoft Office suite. Must live within a 30-minute commute of Liberty University’s campus. Must be able to work first/second shift hours, rotating Saturdays, and occasional overtime. A bachelor's degree and previous contact center experience are preferred. Ability to help students overcome obstacles preventing their initial enrollment and ultimate completion of a degree. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Strong organizational and computer skills. Regularly required to lift 10 or fewer pounds. As needed, Counselors will drive to facilitate On-Campus events and activities, which will require completion of Liberty University's Approved Driver program. This job requires a valid drivers license. Liberty University residential graduates preferred Starting Rate: $19.25 Time Type Full time Location Hybrid The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.