Resident Care Manager (RCM) - Full Time (FT) - Hillcrest Place

Job description

Job Description This position is located in Brandon, Manitoba. Reporting to the Director of Care, the Resident Care Manager (RCM) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents. Under the direction of the Director of Care, the RCM leads and provides oversight for assigned clinical areas as per Extendicare’s model of care and collaborates with other members of the care team to ensure exceptional resident centered care and best practices are consistent with Extendicare, Accreditation standards, and all regulations. The RCM will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home. Key Outcomes: Serve as a strong advocate for resident safety and ongoing improvement of quality care. Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family. Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs. Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year. Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures. Key Responsibilities: In collaboration with the Director of Care: Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards. Identify- Risk and mitigation strategies and escalate and manage as appropriate in collaboration with organizational teams and departments. Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning. CollaboraTe- Actively participate and collaborate with the Director of Care, interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care. Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals. Community Partnership- Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care. Cultivate- Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational culture. This includes identifying skill gaps, providing coaching and feedback and encouraging continuous learning. Values Alignment- Uphold and promote the organization’s Mission, Vision and Values and Philosophy regarding Ethics, Morality and Integrity Customer ServiCe- Through employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy. Qualifications: Minimum of three (3) years of experience working as Registered staff in the long-term care sector, plus, preference of three (3) years, minimum of one (1) of experience in a managerial or supervisory capacity in a health care setting. Current and unrestricted registration/licensing and practice as a Registered Nurse with the applicable Provincial licensing body. Bachelor of Nursing preferred or Post-secondary Diploma in Nursing. Current CPR certification is required. Demonstrated leadership, communication skills and interpersonal skills. Experience in the use of EHR systems, specifically Point Click Care and Point of Care. Proficiency in Microsoft Office Suite. Proven history of leading quality improvement initiatives and achieving positive resident outcomes. Demonstrated team building and time management skills. Strong Clinical skills. Proficiency in a second language is considered an asset. Experience working in a unionized environment and managing under a collective agreement. Core Competencies Industry/Regulatory Knowledge Program Administration Customer Service Priority Management People Management Collaboration Attributes of an Effective Leader Strategy Development: Understands the organization’s strategy and sets priorities to make it happen. Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results. Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence. Effective Communication: Actively listens, seeking to understand all perspectives and communicating with respect. Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate. Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development. Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement. What Extendicare has to offer: At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: Continuous mentorship, support for life-long learning and growth opportunities. Opportunities for advancement and career growth within the organization. A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. Employee Family Assistance Program. Robust benefits package. Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better. Time Type: Part time At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​ ​ We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. ​ Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​ ​ We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​ ​ Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​