Resident Engineer

Job description

**Resident Engineer** Location: Within 2 hours of San Angelo, TX Relocation: Available **About Arch Medical:** Arch Medical has a reputation of providing in-depth troubleshooting, rapid repair, and preventive maintenance to all medical imaging equipment, including MRIs, CT scanners, x-ray rooms, portable x-ray equipment, CATH labs, PET CT rooms, and nuclear medicine rooms. We provide 24/7 comprehensive maintenance support that our customers confidently rely on to prevent downtime and ensure patient safety. **Role and Responsibilities:** The Resident Engineer has an instrumental role both directly servicing imaging equipment and taking great care of customer relationships. A few key responsibilities include: ● **Calibrate, repair, and maintain imaging systems** to OEM performance standards. ● **Provide positive, professional interactions** with clinical and radiology teams. ● **Perform inspections, diagnostics, and troubleshooting** on a variety of imaging modalities. ● **Maintain accurate service records** and ensure strong asset management practices. ● **Identify required parts and work with service operatio**ns on logistics (shipping, receiving, returns). ● **Complete detailed documentation and service reports** promptly and accurately. ● **Ensure compliance** with all regulatory, safety, and quality requirements. ● **Prioritize safety**—both for yourself and for those around you—through strict adherence to protocols ● **Deliver exceptional, hands-on service** to customers across assigned facilities **What measurable success looks like:** ● **Customer Service & Technical Execution** Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region. ● **Customer Experience & Professionalism** Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through. ● **Equipment Inspection & Maintenance** Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments. ● **Field Collaboration & Technical Support** Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions. ● **Travel & Coverage Flexibility** Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime. ● **Parts Identification & Quoting Support** Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval. ● **Parts & Logistics Coordination** Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process. ● **Documentation & Reporting Discipline** Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight. ● **Regulatory Compliance & Safety** Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members.