POSITION TITLE: Resident Guest Care SupportREPORTS TO: Program Manager LOCATION: Los Angeles - Pico Union, CACLASSIFICATION: Non-Exempt (Full Time)HOURLY RATE: $18.50SCHEDULE:Swing: 3:00PM-11:30PM, Wednesday-SundayAll positions require candidates to successfully pass a background check, LIVE scan and TB TestJoin Our Team, No Prior Experience RequiredNational Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.Resident Care Support Partner A Resident Care Support Partner is responsible for providing direct, non-clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery.RequirementsResponsibilities and InitiativesTo help NHF meet its growth goals, the Resident Care Support Partner will:Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day.Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with Resident/Guests and gather feedback to improve services.Create, lead, and/or support engagement activities for Resident/Guests. Build trust through consistent interaction, check-ins, and responsiveness to Resident/Guest needs.Assist nursing, case management, and external partners with Resident/Guest appointments, on-site services, and coordination of care as appropriate within the recuperative care setting.Assist management in accurately maintaining bed availability, Resident/Guest tracking, and required documentation.Assist Lead staff or Program Management with inventory checks and supply logs.Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required.Respond to Resident/Guest concerns and provide appropriate support and de-escalation using trauma-informed and Resident/Guest-centered approaches.Attend all required meetings and training aligned with the role, including shift handoff and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment.Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws.Always model a positive and professional image and adhere to organizational dress code and standards.Perform additional duties as assigned to support facility operations and Resident/Guest care services.Maintain Resident/Guest Boundaries to always ensure safety and securityRequirementsMinimum 2 years of experience in caregiving, recuperative care, shelter-based care, or a related supportive services environment (preferred).Ability to perform and prioritize multiple tasks effectively in a fast-paced environment.Must be able to work a schedule consisting of five (5) eight (8) hour shifts.Current BLS certification is preferred but not required.Strong oral and written communication skills.Ability to communicate effectively with staff, Resident/Guests, and external partners.Bilingual in Spanish a plus.TB clearance required. Within 30 days of hire.Fingerprint live scan/background clearance required will be done within 30days of hire. Physical RequirementsThe duties described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas. BenefitsNational Health Foundation addresses the social determinants of health using several research proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org/
POSITION TITLE: Resident Guest Care Support
REPORTS TO: Program Manager
LOCATION: Los Angeles - Pico Union, CA
CLASSIFICATION: Non-Exempt (Full Time)
HOURLY RATE: $18.50
SCHEDULE:
- Swing: 3:00PM-11:30PM, Wednesday-Sunday
- All positions require candidates to successfully pass a background check, LIVE scan and TB Test
Join Our Team, No Prior Experience Required
- National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.
Resident Care Support Partner
- A Resident Care Support Partner is responsible for providing direct, non-clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery.
Requirements
Responsibilities and Initiatives
To help NHF meet its growth goals, the Resident Care Support Partner will:
- Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day.
- Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with Resident/Guests and gather feedback to improve services.
- Create, lead, and/or support engagement activities for Resident/Guests. Build trust through consistent interaction, check-ins, and responsiveness to Resident/Guest needs.
- Assist nursing, case management, and external partners with Resident/Guest appointments, on-site services, and coordination of care as appropriate within the recuperative care setting.
- Assist management in accurately maintaining bed availability, Resident/Guest tracking, and required documentation.
- Assist Lead staff or Program Management with inventory checks and supply logs.
- Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required.
- Respond to Resident/Guest concerns and provide appropriate support and de-escalation using trauma-informed and Resident/Guest-centered approaches.
- Attend all required meetings and training aligned with the role, including shift handoff and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
- Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment.
- Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws.
- Always model a positive and professional image and adhere to organizational dress code and standards.
- Perform additional duties as assigned to support facility operations and Resident/Guest care services.
- Maintain Resident/Guest Boundaries to always ensure safety and security
Requirements
- Minimum 2 years of experience in caregiving, recuperative care, shelter-based care, or a related supportive services environment (preferred).
- Ability to perform and prioritize multiple tasks effectively in a fast-paced environment.
- Must be able to work a schedule consisting of five (5) eight (8) hour shifts.
- Current BLS certification is preferred but not required.
- Strong oral and written communication skills.
- Ability to communicate effectively with staff, Resident/Guests, and external partners.
- Bilingual in Spanish a plus.
- TB clearance required. Within 30 days of hire.
- Fingerprint live scan/background clearance required will be done within 30days of hire.
Physical Requirements
The duties described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.
Benefits
National Health Foundation addresses the social determinants of health using several research proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org/
At NHF, we do meaningful, mission driven work to improve the health of individuals and under-resourced communities by taking action on the social determinants of health. Embracing the guiding philosophy that health begins where we live, learn, work and play, the organization’s work focuses on four key areas: housing, food access, built environments and education. NHF Recuperative Care is an integral part of the county’s comprehensive plan to end homelessness. In addition to offering a safe discharge option for hospitals, our recuperative care sites serve as alternative intake centers for the housing process, to link some of our most vulnerable neighbors to low-cost care and then to permanent housing and ongoing support.
At NHF, we do meaningful, mission driven work to improve the health of individuals and under-resourced communities by taking action on the social determinants of health. Embracing the guiding philosophy that health begins where we live, learn, work and play, the organization’s work focuses on four key areas: housing, food access, built environments and education. NHF Recuperative Care is an integral part of the county’s comprehensive plan to end homelessness. In addition to offering a safe discharge option for hospitals, our recuperative care sites serve as alternative intake centers for the housing process, to link some of our most vulnerable neighbors to low-cost care and then to permanent housing and ongoing support.
