Resident Insurance & Compliance Solutions Advisor

Job description

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation. So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more. That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone. And now you can join us. Apply today to join 300+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win. 🔥🔥🔥 ### **⭐ About the Role** Second Nature is seeking a Resident Insurance & Compliance Solutions Advisor to provide white-glove service and operational support for our Second Nature Insurance program; and to assist clients in establishing legal business entities. Reporting to the Senior Manager, Insurance Program, the person in this role will be an instrumental part of our Customer Support team. ### **Key Responsibilities** **Licensed Insurance Agent Support** - Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status. - Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. - Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds. - Guide users through the claim process, including follow-up with adjusters and documentation coordination. - Review third-party policies while ensuring consistent lease adherence - Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows. - Compile claim information and supporting documentation to ensure accurate and timely claim submissions. - Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution. - Identify trends in customer inquiries and claims to proactively recommend process or product improvements. - Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience. - Educate customers on the claims process, coverage details, and eligibility requirements. - Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery. - Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction. **Business Registration & Compliance Support** - Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies. - Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness. - Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings. - Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings. - Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations. - Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress. - Conduct quality control checks to ensure data integrity and regulatory compliance. - Liaise with internal stakeholders, registered agents, and legal partners to track, obtain, or correct documentation. - Generate reports and assist in annual renewal, amendment filings, and recordkeeping. **✅ Key Outcomes** **Compliance accuracy:** Maintain a 100% on-time filing rate for business registrations and license renewals. **Customer satisfaction:** Achieve (CSAT) score at or above team benchmark within the first quarter by delivering clear, empathetic guidance on coverage, claims, and entity formation questions. **Process improvement:** Identify and propose at least 2-3 workflow or product improvements in the first 6 months based on recurring trends in customer inquiries or claims data. ### **About you** - Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred). - 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency. - Exceptional attention to detail and commitment to data accuracy. - Familiarity with state registration processes, compliance filings, and document management systems. - Strong communication and problem-solving skills with a customer-first mindset. - Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment. ### *We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.* ### **💟 Our Core Values** - **Pirate Ship; not a cruise ship. Bias towards action.** - **Massive Growth takes massive growth. We embrace challenges to increase our impact.** - **Grow the Pie. We focus on results so our customers & their customers win. Triple Win!** - **Purple Heart. We put the team before ourselves.** - **Extreme Ownership. See something? Say something; right the ship to get us back on course.** - **Be a moment maker. We aim to shatter the status quo.** ### ### ​​​​​​​AI Innovation We’re thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth. ## **Remote Work Statement** ### This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must: - Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities - Have a quiet, professional, distraction-free environment in which to complete your work - Have access to your own reliable high-speed internet connection - Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines) ## **Why Second Nature?** 🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan 📍 Location: Work Remotely from anywhere in the US 📆 Flexibility: Open PTO and sick days 🤩 The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP 🤗 Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 💻 Training: A supportive team to help you grow your career and unlock your full potential 🚀 Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category ### Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.