Resident Maintenance Manager - Aerie & Zephyr at Wardman Park

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. JOB DESCRIPTION • Achieves the community's resident satisfaction and retention goals by providing exceptional customer service and ensuring maintenance-related concerns are addressed promptly, professionally, and effectively. • Serves as the primary point of contact for resident communication regarding service requests, providing timely updates throughout the repair process and ensuring residents understand the scope of work being completed. • Completes follow-up calls, emails, or other resident outreach on all service requests within 24 hours of completion to ensure resident satisfaction and identify any outstanding concerns. • Maintains a thorough understanding of apartment home systems, appliances, and common maintenance repairs to effectively communicate maintenance diagnoses, repair timelines, and completed work as explained by the maintenance team. • Educates residents on the proper use and care of apartment home features and equipment, including but not limited to thermostats, appliances, smart home technology, plumbing fixtures, and other community-specific amenities. • Partners closely with the Maintenance and Community Management teams to communicate repair updates, schedule service appointments, and proactively address resident concerns. • Assists residents in troubleshooting minor operational questions related to apartment home features and coordinates maintenance support when necessary. • Develops, produces, and coordinates resident communications related to maintenance projects, planned outages, preventative maintenance programs, and emergency situations. • Coordinates resident communication and vendor scheduling during emergency maintenance situations, planned maintenance projects, and community-wide repairs to ensure residents receive timely and accurate information. • Monitors and responds to resident emails, phone calls, and work order inquiries throughout the day, ensuring all communication is handled promptly and professionally. • Reviews resident feedback and service request trends to identify opportunities to improve the resident experience and maintenance operations. • Prepares Community Access keys, fobs, and other move-in materials as needed and assists with resident orientation regarding apartment home features and community systems. • Maintains accurate records of resident communications, service request follow-up, and maintenance-related concerns within the property's management systems. • Supports the Community Management team with additional resident services and operational responsibilities as assigned. #LI-DG3 The hourly range for the position is $26.00 - $28.00 Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to .