Resident Manager - Lanai Village

Job description

**Resident Manager - Lanai Village** **Spring Valley, CA** **Who we are:** At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are *people* people who pride ourselves in providing our residents with a Positive Living Experience. **About this role:** The Resident Manager supports the daily operations of an assigned property, ensuring that residents enjoy a safe, clean, and well-maintained community. This role manages leasing, resident relations, and financial and maintenance oversight in compliance with company policies and California housing laws. The Resident Manager serves as the on-site representative of Sunrise Management, promoting excellence in service, professionalism, and community care. **Hourly pay range:** **$16.90 - $20.00** - **This position requires the ability to live on-site.** **What you’ll do includes, but not limited to:** **Leadership & Team Support** - Model Sunrise Management’s values of integrity, accountability, and service excellence. - Collaborate with maintenance and regional teams to ensure smooth property operations. - Communicate clearly with leadership about property needs, resident issues, and operational challenges. - Support a positive team culture built on respect, cooperation, and resident satisfaction. **Property & Operations Management** - Conduct regular inspections of units, amenities, and common areas to maintain cleanliness and safety. - Coordinate maintenance work orders and ensure completion within 24–48 hours whenever possible. - Oversee move-in and move-out inspections in compliance with California security deposit laws. - Maintain accurate records of repairs, inspections, and vendor services. - Ensure all operations comply with Fair Housing, ADA, and Cal/OSHA standards. **Financial Management** - Collect rents, issue receipts, and make timely bank deposits. - Maintain accurate accounting records for rents, deposits, and fees. - Monitor delinquent accounts and communicate with supervisors before taking legal action. - Assist with budgeting and expense tracking to support the property’s financial goals. **Marketing & Leasing** - Promote available units through community outreach, signage, and digital platforms. - Conduct property tours and present features and benefits to prospective residents. - Complete leasing documentation accurately and in compliance with California Civil Code and Fair Housing laws. - Maintain organized leasing and applicant records. **Resident Relations** - Provide courteous, professional responses to all resident inquiries and concerns. - Foster a welcoming, inclusive environment that enhances resident satisfaction and retention. - Coordinate community communication and support positive resident engagement. **Compliance & Risk Management** - Adhere to company policies, Fair Housing, ADA, and all applicable state and federal laws. - Support Injury and Illness Prevention Programs (IIPP) and maintain safety awareness across the property. - Ensure contractors and vendors meet insurance, licensing, and labor law requirements. **What you'll need:** - Minimum 2 years of property management or related experience required. - Proficiency with Microsoft Office and property management software. - Knowledge of California landlord–tenant laws and Fair Housing requirements. - Strong communication and organizational skills. - Bilingual in English and Spanish preferred. **Who you are:** - A confident, empathetic and dynamic team player. - An exceptional communicator: written and verbal. - A problem solver with sound judgement. - A results-driven independent contributor who thrives on achievement. **What’s in it for you:** We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team: - **Competitive compensation and career growth –** As our company continues to grow and expand, so do the opportunities for our team. - **Flexible Hybrid Work Model** – Our hybrid schedule supports work-life balance while keeping you connected and engaged. - **Comprehensive Health Benefits –** We offer medical, dental, and vision insurance to keep you and your family healthy. - **Tax-Saving Benefits** – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently. - **Peace of Mind** – Company-paid life insurance offers financial protection for you and your loved ones. - **Time to Recharge** – Generous **paid vacation, sick leave, and holidays** so you can truly unplug and come back refreshed. Sunrise Management is an equal opportunity employer and a drug free workplace.  We celebrate diversity and are committed to creating an inclusive environment for all team members.