Residential Account Management Team Leader

Job description

**** **Remote/Home (UK Only) with travel** **Hiring Manager: Rob Steadman** **Closing Date: 20th October 2026** **AbouttheRole** As the **Residential** **Account Management Team Leader**, you'll be responsible for leading, coaching and developing a team of Account Managers, ensuring they deliver exceptional customer experiences while achieving ambitious retention, growth and new business targets. You'll operate within a territory-based model, supporting your team to maximise opportunities across existing accounts and identify new business within their regions. You'll create a culture of accountability, performance and continuous improvement, while acting as a key link between customers and internal stakeholders. **What****You'll****Be****Doing** Some of your main duties are: - Coach, mentor and develop a team of Account Managers. - Create a high-performance culture focused on customer success and commercial excellence. - Deliver team retention, revenue growth and profitability targets. - Support strategic account planning across key customers. - Ensure effective coverage of existing customers and new business opportunities. - Support Account Managers in identifying and converting new logo prospects. - Build executive-level relationships with strategic customers. - Support complex renewals, negotiations and growth opportunities. - Maintain accurate forecasts, pipeline management and reporting. - Monitor team performance against targets and KPIs. **What We're Looking For** **Essential** - At least 3 years' experience leading customer-facing commercial teams. - Proven experience managing account management, customer success or sales teams. - Track record of delivering customer retention and revenue growth targets. - Strong commercial and financial acumen. - Experience using CRM systems, forecasting and performance management tools. - Ability to coach, motivate and develop high-performing teams. - Excellent stakeholder management and relationship-building skills. - Experience managing complex customer portfolios. **Desirable** - Experience within conveyancing, legal technology, property or information services sectors. - Understanding of residential conveyancing processes and market dynamics. - Knowledge of search products, compliance solutions or legal technology platforms. - Experience with consultative sales methodologies such as MEDDICC or Challenger. - Experience leading geographically dispersed or hybrid teams. **The Interview Process** - **Screening video call** via Microsoft Teams with a member of the Talent Acquisition team. - **First-stage video interview** via Microsoft Teams with the Line Manager. This will include competency-based questions. - **Personality questionnaire.** - **Second-stage interview (in person)** at our West Malling office with the Line Manager, Divisional Director and a member of the People team. This stage includes a presentation. - **Third-stage video interview** via Microsoft Teams with the Sales Lead.