Residential Electrician

Job description

**Jones Services - Electrician - Sign-on bonus up to $5,000!** **Interested in relocating? We provide relocation assistance up to $5,000 for experienced Electricians!** **We offer Industry leading compensation! The "Average" total pay for our Electricians in 2023 was $85k-$125K. Our top Electricians made $150k-$200k in 2023 and so can you!** **NO ON-CALL Responsibilities!** **Jones Services**is Hudson Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for an HVAC Service Technician to join our team! Whether you are a seasoned veteran or a novice; ***if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!*** **Why Jones Services?** We feel a deep **personal responsibility** to our **employees**. We seek to **create** and **maintain** an environment where every employee is provided the **opportunity to develop** his or her **maximum potential**, a warm and **friendly work environment** and **career opportunities.** If you possess that **special combination** of **mechanical skills,** a **desire to learn** and enjoy **helping homeowners**, Jones Services is where you want to be. When we hire, it’s not only experience that we look for. **If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed.** We demonstrate this commitment every day, it’s our investment in employee growth that makes Jones Services a premier place to work. **In exchange for your skillset and commitment, we offer:** - Company vehicle, gas card, cell phone, and tablet - 401(k) with Company Match - High-quality, Affordable Medical, Dental, and Vision Insurance - Health Savings Account with company contributions - Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance - Paid Holidays - Paid Time Off (PTO) - Parental Leave - Tuition reimbursement - Special deals/Discounts on a variety of services and entertainment - Tool account - Safety shoe reimbursement - Family & friends discounts on services - Yearly Performance Reviews Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible. ### Responsibilities - Troubleshoot, diagnose, install and repair electrical components in a residential environment - Provide excellent customer service - Maintain proper stock, parts, tools, and safety equipment in the vehicle - Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer - Obtain customer authorization/signature for payment (or financing) at the completion of the job - Meeting predetermined targets and sales goals - Assist customers in evaluating repair vs. replace options - Assist in generating and scheduling replacement consultations (as indicated) - Meet or exceed performance minimum standards ### Key Performance Indicators (KPIs) for Residential Electrician - **Customer Satisfaction:**Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly. - **First-Time Completion:**Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call. - **Response Time:**Respond to service requests within Jones Service's defined time frame. Timely response ensures customer satisfaction and loyalty. - **Service Revenue Generation:**Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs. - **Service Agreement Enrollment:**Successfully enroll customers in Jones Service's service agreements when applicable, promoting long-term customer relationships and recurring revenue. - **Installation Quality:**Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues. - **Technical Proficiency:**Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices. - **Efficiency and Productivity:**Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards. - **Documentation Accuracy:**Maintain accurate and up-to-date records of service calls, work performed, and parts used in the ServiceTitan platform, with a high data accuracy rate - **Safety Adherence:**Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period. - **Mentoring and Guidance:**Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success. - **Professionalism and Communication:** Uphold professionalism in all interactions with customers and team members. - **Attendance and Punctuality:**Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule. - **Continual Improvement:**Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance. - **Team Collaboration:**Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing. - Additional KPI's as assigned by your manager. **Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.**